Remote Outbound Sales Representative Nova Scotia)

LOCATION

Distant Work-at-Dwelling

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

REMOTE REPRESENTATIVE: Work-From-Dwelling, Paid Coaching, Paid Time Off, Medical, Dental, Imaginative and prescient, Life Insurance coverage, Retirement, Versatile Schedules, Firm Laptop computer, Every day Contests, Prizes, Informal Gown Code, Common Raises

APPLICATION DETAILS

No Resume Required, Cellphone Interview

POSITION OVERVIEW

REMOTE OUTBOUND SALES REPRESENTATIVE (NOVA SCOTIA)

In search of alternatives to work for a quickly rising firm? We’re searching for name middle representatives to help inbound and outbound customer support and gross sales tasks for all kinds of purchasers. On this position, you’ll deal with inbound inquiries, troubleshoot primary technical points, and supply clients with high quality product and companies. Candidates ought to have glorious communication expertise, keen to study on the job, and be extremely dependable. 

There are all kinds of challenge openings obtainable representing among the most recognizable manufacturers on this planet. Schedules fluctuate by web site and program; nonetheless, we will normally discover one thing that works for everybody.

That is an entry-level place that gives on the job paid coaching. Whereas prior contact middle expertise isn’t required, expertise in customer support, tech help, inside gross sales or back-office help is a plus. Candidates must be extremely dependable, have nice communication expertise and be keen to consistently study on the job. 

…

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical help, and buyer gross sales interactions. This position requires you to work together with lots of of consumers every week throughout the nation to resolve help points, promote new services and products, and guarantee finest at school buyer expertise. Along with being the most effective within the enterprise relating to buyer interactions, you will have to be assured, totally engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day. 

Our entry-level Contact Middle Representatives are liable for the next duties:

• Hearken to clients, perceive their wants, and resolve buyer points
• Make the most of techniques and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision by way of issues fixing and efficient name dealing with 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

MCI offers all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Excellent candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication expertise
• The power to kind swiftly and precisely (20+ phrases a minute)
• Fundamental information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, downside fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capability to multi-task, keep centered and self handle
• Sturdy staff orientation and buyer focus
• The power to thrive in a fast-paced setting the place change and ambiguity prevalent
• Glorious interpersonal expertise and the power to construct relationships together with your staff and clients

CONDITIONS OF EMPLOYMENT

• Should be licensed to work of their nation of residence (The USA or Canada)
• Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that arduous work ought to repay, so we be sure that our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common opinions and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.

Staff earn paid day off in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members take pleasure in and embody financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our commonplace group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace setting. Whereas performing the duties of this job, the worker might be largely sedentary and might be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker might be recurrently required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker could sometimes be required to maneuver in regards to the workplace to perform duties; attain in any path; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

REASONABLE ACCOMMODATION

In step with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer cheap lodging when requested by a certified applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for cheap lodging applies to all facets of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Sources, [email protected].

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our staff, our firm, our clients, and our neighborhood. All facets of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece setting free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work setting.

MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, coloration, household or medical care go away, gender id or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with prison histories in a way according to native and federal necessities.

MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those rules in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer cheap lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI (www.mci.world) helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, name middle companies, buyer companies, and IT Providers wants by offering basic and specialised internet hosting, software program, employees, and companies.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization by way of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Providers, and Expertise Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to offer potential candidates with a basic overview of the position. It is not an all-inclusive listing of the duties, tasks, expertise, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You may be evaluated partly primarily based upon your efficiency of the duties listed on this job description..The employer has the proper to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer could terminate employment at any time, for any cause.

REGARDING COVID-19

As an employer supporting vital Federal, State, Provincial, and Industrial purchasers, we’ve taken steps to make sure that we stay operational whereas taking each precaution potential to forestall the unfold of COVID-19 and hold our staff protected. 

Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff aren’t at their workstation.

REGARDING MASKS

To assist defend our candidates and staff, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.

For extra data on MCI’s response to COVID-19 please go to www.mci.world/covid-19.

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