Remote Outlet Manager

Remote Outlet Manager (req5813)

Job Number: req5813 Job Title: Remote Outlet ManagerNumber of Openings: 1Job/Employment Type: FTCountry: USAState/Province: New YorkCity: Niagara FallsJob Category: Snack BarCareer Level: ManagementLevel of Education: High School Diploma/GED Years of Experience: 4-6 years

Position Description

The Remote Outlet Manager administers, directs and controls the effective and efficient operation of the casino snack bars/remote outlets. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. 

Essential Functions and Responsibilities:

1. Train all associates in the remote outlets to perform their job duties to the best of their ability.
2. Evaluate and direct Shift Managers and all remote outlet associates.
3. Ensure that all products served meet the established specifications and standards.
4. Provide disciplinary action when needed.
5. Participate in weekly management meeting.
6. Maintain constant control of situations in the restaurant including handling guest complaints, handling employee complaints, and other problems that are encountered.
7. Report any incidents to appropriate Supervisors.
8. Assure prompt, professional service to all guests.
9. Responsible for approaching tables and speaking with guests to obtain feedback about dining experience.
10. Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
11. Advice the VP of Food and Beverage of daily problems, need and utilize all available resources to maximize profits.
12. Complete daily reports including Daily Manager Report and any Incident Reports.
13. Prepare necessary paperwork, ordering or supplies and equipment needed for an efficient customer oriented operation.
14. Communicate regularly with associates and keep them informed on all Casino activities and events.
15. Ensure the staff behavior and appearance is in compliance with established standards.
16. Share accountability for achieving cost goals, labor and expenses.
17. Evaluate staff performance on a ninety (90) day and annual basis.
18. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors and staff.
19. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
20. Attend all necessary meetings.
21. Assist in other projects as directed.
22. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Position Requirements

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Education/Experience:

1. Must be a minimum of 18 years of age or older upon employment.
2. High School diploma or its equivalency required.
3. Previous customer service experience preferred.
4. Minimum of four (4) years Food and Beverage Supervisory experience.
5. Knowledge of all phases of full service dining.
6. Excellent interpersonal, customer service, communication, coaching, team building and problem solving.
7. Must have proficient computer skills.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk and move through all areas of the casino.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.

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