Representative I, PSS Customer Service in Knoxville, Tennessee

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation’s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to maintain and grow relationships with Parts and Service Solutions (PSS) customers and service an account portfolio.

In this role you will:

1. Complete all administrative activities connected with customer account set-up and maintenance.

2. Respond to customer inquiries including pricing of products and services, delivery requests, order management, and issue resolution.

3. Build relationships with customers and promote PSS products and services to grow sales and increase the volume of customers’ purchases.

4. Communicate with the PSS sales and management teams to make leadership aware of customer concerns and issues.

5. Complete PSS warehouse activities (e.g., package and ship orders, receive and inspect inventory, products) as necessary to support timely delivery of goods.

6. Prepare and deliver customer billing and respond to resulting queries. Report monthly regarding aging invoices.

Qualifications

• High school diploma or equivalent certificate required.

• Bachelor’s degree in business or related field preferred.

• Minimum one year’s related work experience required; two years’ work experience preferred

• Intermediate Microsoft Office skills

• Basic CRM skills

• Strong written and verbal communication skills

• Excellent customer service skills and ability to handle difficult issues.

• Strong organizational skills and attention to detail

• Ability to work as part of a team and problem-solve.

• Ability to adapt to change including a willingness to take on new tasks and technology.

• Willingness to learn new tasks and flexibility to support other areas of the business as needed

Additional Information

• Nation-wide Medical Plan/Dental/Vision

• 401(k) Flexible Spending Accounts

• Adoption Assistance

• Tuition Reimbursement

• Weekly Pay