Reservations and Reception Supervisor

The Directorate of Pupil and Campus Life (SCL) at Queen’s College Belfast, is presently looking for to recruit a proficient Reservations and Reception Supervisor.

Reporting to the Lodging Supervisor the publish holder will supervise the Reservations and Reception workers to make sure a courteous, environment friendly, and efficient service is delivered and workers are in a position to obtain and preserve a top quality of customer support which displays finest observe in sector.

The profitable candidate should have, and your software ought to clearly display that you just meet the next standards: 

• Related educational and/or vocational qualification e.g. GCSE, O Degree, (should embody English and Maths Grade C or above), NVQ Degree 2 in a related topic/space.
• Important related work expertise in a supervisory place inside a entrance of home setting in a resort or comparable lodging operation.
• Expertise of supervising workers, together with drawing up workers rotas and delegation and oversight of acceptable work.
• Proof of workers coaching in a customer support setting.
• Reveal compliance with PCIDSS and until reconciliation.

Please observe the above aren’t an exhaustive checklist. For additional details about the position together with the important and fascinating standards, please click on on the Candidate Info hyperlink under.

At Queen’s our individuals are on the coronary heart of the whole lot we do. As a workers member you’ll develop into a part of a vibrant organisational tradition, which can give you the chance to realize your full potential and improve your profession via a steady give attention to studying and improvement.

We provide a wonderful employment bundle that features:

• Nice phrases & circumstances
• Pension schemes
• Household-friendly initiatives
• Profession improvement alternatives
• Help for well being & psychological wellbeing
• Beneficiant vacation entitlement of 8.4 weeks a yr (made up of 23 days annual depart, 10 closure days and 9 financial institution holidays)

Queen’s College is dedicated to selling equality of alternative to all. Now we have created an inclusive tradition by establishing workers networks resembling iRise (Black, Asian, Minority Ethnic and Worldwide Workers Community) and PRISM (LGBTQ+) which assist us progress equality.

We additionally subscribe to Equality Constitution Marks such because the Variety Constitution Mark NI along with Athena Swan. For additional info on our dedication to Equality, Variety and Inclusion, please go to:  www.qub.ac.uk/variety ; www.qub.ac.uk/qgi  and www.qub.ac.uk/websites/StaffGateway/StaffNetworks/

Casual enquiries could also be directed to Briege Brady. [email protected]

Candidate Info

In regards to the Directorate

Engaging Reward Bundle

Info for Worldwide Candidates