Retail Assistant

The Department of Management’s Division of General Services (MTGS) provides support functions to the IAEA through its four Sections, namely the Archives and Records Management Section (ARMS), the Commissary Management Section (CMS), the Facilities Management and General Support Section (FMGSS) and the Seibersdorf Laboratories Services Section (SLSS).

Among the four Sections, the Commissary Management Section (CMS) is responsible for the management of the Agency’s tax and duty-free store at the Vienna International Centre. The Commissary is a self-sustaining and non-profit making operation, enabling the purchase of selected consumer goods by the diplomats of Permanent Missions of Member States accredited to the UN organizations, staff members of the UN organizations based at the VIC as well as of other authorized organizations.

Main Purpose:

Under the day-to-day supervision of one of the Shift Supervisors and the general supervision of the Head, Sales and Warehouse Unit, the incumbent performs cashier as well as shelf-replenishment duties. He/she is expected to perform all his/her routine duties independently.

Functions Key Results Expected:

Operate cash register scanning merchandise with barcode price label scanner; check if billed amounts match the number of items purchased; receive payments from customers which may be in cash or debit cards. Count received cash payments based on change indicated on the cash register, return accurate change to customers. At the end of the shift, print out the “end of day cash register” slip and hand the total cash intake with the slip to the Supervisor. If required, collect change money from the bank and take cash intake to the bank. Ensure proper maintenance of cash register and report problems to Supervisors.

Establish and maintain a maximum level of customer service by providing clients with any kind of support before, during and after the shopping process. Share information about product specifications, locations as well as assist with the handling and bagging of purchases.

For products not labelled with barcodes, look up on the shelf label the relevant Commissary article numbers and key them in by hand in the cash register.

Ensure that only authorized persons are allowed to make purchases by checking grounds passes and pictures at the cash register. Interact with customers and address routine queries/complaints from customers; refer more complex queries/complaints to Supervisors.

Receive and open cases received from the Warehouse; open and unpack merchandise, check expiry dates; ensure proper display of the merchandise, maintain a tidy Salesroom, stock and replenish shelves with new or transferred goods in accordance with the first-in-first-out principle and check intactness of packaging. For products not labelled with barcodes, print out and attach to the product the relevant Commissary article numbers. Use mobile computing devices to check availability of stock and order maximum quantities from the Warehouse to ensure adequate stocking levels on the shelves.

If assigned, act as backstop for Sales Assistant. 

Qualifications, Experience and Language skills:

• Completed secondary education.
• Minimum of two years of working experience involving cashier duties, including operation of related Electronic Data Processing equipment.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
• Administrative skills testing to IAEA standard might be part of the selection process.

Source: https://iaea.taleo.net/careersection/ex/jobdetail.ftl?job=2025/0085%20(060076)