Retail Customer Service Associate in Cary, North Carolina

FedEx Office

Compensation: $15.50 – $17.25. The estimate displayed represents the standard wage vary or beginning price of candidates employed in your space. Elements which may be used to find out your precise wage could embrace your particular abilities, your work location, what number of years of expertise you’ve got, and comparability to different workers already on this function.


The Retailer Marketing consultant constantly delivers a optimistic buyer expertise to all prospects, using consultative abilities to anticipate buyer wants, counsel options and supply options. This customer support targeted crew member is educated in all areas of the Retailer’s enterprise, together with print, indicators & graphics, and transport. They are going to be answerable for taking orders, coordinating actions within the Retailer, offering pricing and product info, and recommending acceptable FedEx Workplace services. The Retailer Marketing consultant will function and keep all kinds of apparatus, transfer containers and gear, inventory supplies, handle the manufacturing queue and output, handle advanced tasks, handle retail provide, and full assigned duties primarily based on precedence.


(It is a consultant listing of the final duties the place could also be requested to carry out, and isn’t supposed to be all-inclusive)


  • Follows directions of supervisors and assists different crew members in performing retailer capabilities

  • Assists within the coaching of retailer crew members


  • Demonstrates consultative behaviors in a retail setting to grasp every buyer’s individualized want

  • Supplies buyer experience in printing, indicators and graphics and transport product strains and may advocate acceptable FedEx Workplace services

  • Supplies an excellent customer support expertise by utilizing consultative abilities to anticipate buyer wants, counsel options, and discover options to satisfy buyer wants

  • Ensures all buyer issues are resolved shortly and to the satisfaction of the client

  • Takes advanced buyer orders utilizing order methods and gives correct pricing info

  • Assembles parcels and prepares items for transport by wrapping objects in insulation, inserting objects into transport containers, weighing packages, and affixing labels to parcels

  • Units up and operates printing, binding, and different associated gear utilizing buyer equipped unique media and paperwork

  • Maintains a secure, clear and orderly retail Retailer


  • Ensures confidentiality of buyer knowledge and cautious dealing with of paperwork, media, and packages

  • Processes monetary transactions utilizing a Level of Sale terminal (POS),together with dealing with money and making change

  • Cleans, repairs, and shares all retail retailer printing and transport gear and provides to offer optimum efficiency and availability

  • Stays present on retail Retailer merchandising supplies and ensures correct show of all retail space product and signage

  • Takes preemptive motion to forestall errors and waste

  • Completes required monetary paperwork and should help with monetary reporting together with every day gross sales, close-outs and financial institution deposits

  • Follows FedEx Workplace commonplace working procedures in addition to adhering to authorized, HR, security , customer support and safety insurance policies and procedures


  • Performs a number of duties on the similar time

  • Seems to be for alternatives to enhance data and abilities throughout the retail Retailer

  • In a position to function with minimal supervision

  • Adheres to all FedEx Workplace crew member and retail retailer requirements, as outlined within the crew member handbook

  • All different duties as wanted or required


  • Highschool diploma or equal schooling

  • 6+ months of specialised expertise

  • Glorious verbal and written communication abilities

  • For brand spanking new hires, should meet all FedEx Workplace employment {qualifications} in power at time of hiring

  • For present FedEx Workplace crew members, should meet hiring standards for the place and switch necessities as outlined within the Group Member Handbook


  • Capacity to face throughout whole shift, excluding meal and relaxation intervals

  • Capacity to maneuver and elevate 55 kilos

  • Capacity, on a constant foundation, to bend/twist on the waist and knees

  • Capacity, on a constant foundation, to speak successfully with prospects, distributors, and different crew members

  • Capacity, on a constant foundation, to carry out work actions requiring cooperation and instruction

  • Capacity, on a constant foundation, to perform in a fast-paced setting, underneath substantial stress

  • Capacity, on a constant foundation, to take care of consideration and focus for prolonged intervals of time

  • Capacity, on a constant foundation, to work with minimal supervision

  • Capacity, on a constant foundation, to report commonly to work and keep established enterprise hours with the intention to assist the FedEx Workplace enterprise; common attendance and/or reporting might embrace common attendance at a bodily location and/or sustaining established enterprise hours relying on the scope and nature of the place

High quality Pushed Administration strives to ship market-leading buyer expertise, enterprise excellence, and monetary return by a High quality-oriented tradition and day-to-day software of High quality science.

  • Suggests areas for enchancment in inside processes together with doable options.

  • Works with administration to cut back firm prices/wastes, and to optimize profitability in areas of duty.

  • Applies High quality ideas offered at coaching throughout every day actions.

  • Helps FedEx Workplace High quality initiatives.

FedEx Workplace is an equal alternative employer and prohibits discrimination and harassment in opposition to any worker or applicant on the premise of race, shade, faith, nationwide origin, citizenship, genetic info, age (apart from bona fide occupational {qualifications}), intercourse, being pregnant (together with childbirth or a associated medical situation), incapacity, sexual orientation, gender id, gender expression, marital standing, navy depart or service, standing as a disabled veteran or different lined veteran standing, participation in EEO protected exercise, every other standing protected by federal, state, or native regulation, or affiliation with an individual on the premise of a number of of the foregoing. America’s Navy Veterans and people with disabilities are strongly inspired to use.

FedEx Workplace will present cheap lodging to certified people with disabilities, together with all through the applying and hiring course of, if requested. Candidates who require cheap lodging within the software or hiring course of ought to electronic mail [email protected].

FedEx Workplace will take into account for employment all certified candidates, together with these with prison histories, in a way per the necessities of relevant state and native legal guidelines, together with the San Francisco Truthful Probability Ordinance, the Metropolis of Los Angeles’ Truthful Probability Initiative for Hiring Ordinance, and the New York Metropolis Truthful Probability Act. The existence of a prison report isn’t an computerized or absolute bar to employment and a candidate’s prison report will likely be thought of individually primarily based on components resembling the connection between the job sought and the prison offense, the timing of the offense, the character of the offense, and every other related info. In case you are making use of in Philadelphia, PA, you possibly can click on right here ( to study Philadelphia’s honest probability hiring regulation.

For extra info, click on right here.

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