RN – IDHI Call Center

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Closing Date:

11/30/2025

Type of Position:

Nursing (Non-Classified)

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

COM IDHI Nursing

Department’s Website:

Summary of Job Duties:

• This is a part-time position*

The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consults and transports, and uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional policies, procedures, and standards.

Qualifications:

• Graduate of an accredited Nursing Program with an associate degree or Nursing Diploma,
• Valid RN License.
• One (1) year of RN experience.

Knowledge, Skills & Abilities:

• Excellent communication skills.
• Basic computer skills.
• Strong work ethics and accountability.

Preferred Qualifications:

• Bachelor’s in Nursing or Master’s in Nursing.
• Five (5) years of RN experience.
• Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Telephone etiquette, Labor and Delivery or High Risk antepartum service.

Additional Information:

Responsibilities:

• Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, and EMR documentation.
• Provides clinical review to callers requesting inbound patient transports, connects to the appropriate UAMS physician, records clinical interaction during report, and provides administrative backup for patient acceptance, including follow-up calls and e-mails for preregistration, ADON/facility notifications, and access team coordination, and arranges for nurse-to-nurse report at time of transport.
• Assists with care via videoconferencing of stroke patients who are contracted with ARSAVES and works with video support to arrange video connection of site locations, the stroke neurologist, and UAMS, then assists with arranging patient transport and follow-ups as required.
• Assists with the management of the Trauma Image Repository as needed
• Assist in identifying and tracking all calls to the Call Center and data on referrals and case-managed patients.
• Provides support to research activities related to the IDHI Call Center programs.
• Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center.
• Provides requested reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality and efficiency of the consultation center.
• Determines then applies any technical knowledge, skills, and experience to complete assigned tasks.
• Assist the manager in planning measurable goals and objectives as guidelines for performance.
• Completes responsibilities on time through effective organization, setting priorities, delegation, and time management skills.
• Serves as a role model and mentor by consistently demonstrating professionalism.
• Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem-solving.
• Participates in the recruitment and retention of staff.
• Participates as a team member supporting staff in the performance of their duties.
• Orients new employees and documents the orientation of each new employee, coordinating with personnel and adhering to UAMS policy.
• Implements good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner.
• Demonstrates ability to identify and report Call Center procedures that are found to not be cost-effective to the Call Center Manager.
• Assist the Manager in the demonstration of cost-conscious awareness and effectively utilize staff, space, and supplies within budgetary restraints.
• Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations, to assure the functioning of the call center and its mission to promote quality patient care and assure excellent service to referral providers.
• Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.
• Perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Cover Letter/Letter of Application, Curriculum Vitae, Letters of Recommendation, License or Certificate (see special instructions for submission instructions), List of five Professional References (name, email, business title), Proof of Veteran Status, Unofficial/Official Transcript(s)

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity:

Sitting, Standing, Walking

Occasional Physical Activity:

Lifting

Benefits Eligible:

Yes

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