Robotics Customer Service Representative – 2nd Shift (Hybrid) in Weston, Florida

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

Shift: Monday – Friday, 1:00 PM – 9:00 PM ET

Summary:

As the Robotics Customer Service Representative, you will handle all incoming customer and field service calls and robotic part requests, as well as complete order entry and in turn facilitate shipments and required returns. Additionally, you will provide logistics support to all sales and field personnel for Capital sales and transfers for domestic and international sites.

What You Will Do:

• Enter sales orders for robotic parts for all external customers; Stryker Sales, Stryker Affiliates, Field Service Engineers (FSEs), and internal requests into the Expandable System.

• Maintain knowledge of software versions of the robotic systems to ensure accuracy of ordering parts.

• Coordinate with Planning, Materials and Distribution Team to ensure timely shipment of instruments.

• Process QA complaints, creating RMA’s and execute RMA procedures when needed including follow up of returns and processing replacement parts.

• Manage all system field upgrades through future CAPAs and ECNs for products release, maintaining ECN requirements, creating sales orders, work orders/cases and creating spread sheets for tracking.

• Manage logistics of capital sales equipment and maintain the movement of capital inventory.

• Manage movement of all inventories through our Distribution centers (Millstone and Kenco system).

What You Need:

Required:

• High school diploma or equivalent

• 2+ years of relevant experience

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.