Safety and Support Duty Manager

Falmouth University

About The Role
Are you passionate about delivering excellent customer service? Are you passionate and committed to providing a positive student experience?
We are seeking two experienced Duty Managers to lead the operational delivery of night-time safety and security services across our Penryn and Falmouth Campuses.
The position requires a motivational and inspiring manager who will be able support the on-going development of a modern campus safety and security service.
As Duty Manager you will be the cohesive link between operational teams and senior management and will lead in the development and reinforcement of a connected and collaborative team culture. You will be responsible for managing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment.
Within the Campus Safety and Support Team all staff must be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.
About You
We are looking for candidates who have a strong background in managing staff in an operational environment. You will have strong people management skills, with the ability to motivate and lead employees and effective communication skills and ability to apply confidentiality and tact to situations, being diplomatic and sensitive to the needs of others.
The ideal candidate would have the following skills/experience:

  • Ability to prioritise own workload and direct the work of others, prioritising, delegating, and managing performance.
  • Ability to take ownership of situations, react and make independent decisions, often in pressurised situations.
  • Good organisational skills with the ability to effectively manage multiple workloads and shifting priorities.
  • Excellent report writing skills.

A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment.
Due to the nature of the role, you will also be required to undergo an enhanced Disclosure & Barring Service Check.
For further details on the skills/experience required for this role, please see the full job description above.
The hours for this position are 42.46 hours per week on a 4 on 4 off shift pattern, 12 hours per shift working 19.30pm to 7.30am.
If you are looking to have an informal discussion about the vacancy ahead of applying, please email Head of Security Services,  [email protected]
The closing date for the position is Thursday 29 June 2023.
About Us
As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
 – Employer Pension Contribution up to 10%.
 – 28 days + 8 days bank holiday.
 – Life Assurance
 – Subsidised Gym Membership
 – Enhanced Maternity/Paternity Pay
 – Perkbox

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

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