Safety and Support Officer (Days)

Falmouth University

About The Role
Are you passionate about delivering excellent customer service? Are you passionate and committed to providing a positive student experience?
We are seeking two experienced professionals to work as part of a diverse team providing campus Safety and Security and supporting students, staff and visitors on our Penryn and Falmouth Campuses.
As a small team we provide a wide range of services to our campus communities from the more traditional security duties of active patrolling and attending alarms to providing frontline support and pastoral care to our students. As a friendly, approachable and professional person you must be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.
About You
We are looking for candidates who have exceptional customer service skills and always maintain a professional approach. You will need effective communication skills and the ability to apply confidentiality and tact to situations. Alongside these key skills, you will be a good team worker with the willingness to support a positive and collaborative team culture.
The ideal candidate would have the following skills/experience: 

  • Good and thoughtful judgement with the ability to assess situations calmly and effectively
  • Strong commitment to Health and Safety 
  • Knowledge of Microsoft Office and proficiency in standards of report writing 
  • Full clean driving licence 
  • Good general level of fitness

A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment.
Due to the nature of the role, you will also be required to undergo an Enhanced Disclosure & Barring Service Check.
For full details of the skills/experience required, please see the job description above.
There are two positions available, permanent and fixed term maternity cover to March 2024.  The hours for these position are 42.46 hours per week on a 4 on 4 off day shift pattern, 12 hours per shift working 7.30am to 19.30pm.  
If you are looking to have an informal discussion about the vacancy ahead of applying please email [email protected].
The closing date for this position is Thursday 29 June 2023.
About Us
Falmouth Exeter Plus is the service delivery partner of Falmouth University and the University of Exeter. We deliver shared services and facilities for both partners in Cornwall underpinned by close collaboration with Students Union, the combined students’ union for Falmouth and UoE, to ensure that the interests of students and staff are at the heart of everything we do. Both institutions are expanding their teaching and research operations in Cornwall at a pace. It is, therefore, a fast-moving environment where agility and a positive approach to change and enhancement are critical, our purpose or mission is ‘to deliver world-class shared professional services to help its university partners to achieve their global ambitions.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
– Employer Pension Contribution up to 10%.
– 26 days + 8 days bank holiday.
– Life Assurance
– Subsidised Gym Membership
– Enhanced Maternity/Paternity Pay
– Perkbox
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

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