Safety and Support Supervisor

Falmouth University

About The Role
Are you passionate about delivering excellent customer service? Are you passionate and committed to providing a positive student experience?
We are seeking two experienced Duty Supervisors to work as part of a diverse team providing campus Safety and Security and supporting students, staff and visitors on our Penryn and Falmouth Campuses.
The successful candidates will be experienced and inspirational team leaders who will be able to support the Duty Manager in the on-going development of a modern campus safety and security service.
As Duty Supervisor you will be responsible for supporting the delivery of operational security services prioritising and allocating tasks, ensuring safe working practices are adhered to, and supervising contracted personnel throughout the duration of their shift.
Working across all University sites you will supervise the Security Officers and in the absence of the Duty Manager, you will be expected to oversee operational activities, escalating, when necessary, more serious incidents to the Security Operations Manager.
Within the Campus Safety and Support Team all staff will be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.
About You
We are looking for candidates who have experience of working in a supervisory or team leader role and high level of experience of working in customer facing roles. Alongside these key skills, you will need effective communication skills and the ability to apply confidentiality and tact to difficult or challenging situations, as well as being able to take ownership of situations and make independent decisions.
The ideal candidate would have the following skills/experience:

  • Ability to prioritise own workload and delegate/supervise the work of others.
  • Strong commitment to Health and Safety awareness.
  • Knowledge of Microsoft Office and ability to write accurate reports.
  • Excellent organisational skills and able to remain resilient and calm when challenged.
  • Effective and thoughtful judgement with the ability to assess situations calmly and effectively, whilst prioritising wellbeing and safety.

A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment.
Due to the nature of the role, you will also be required to undergo an enhanced Disclosure & Barring Service Check.
For full details of the skills/experience required, please see the job description above.
If you are looking to have an informal discussion about the vacancy ahead of applying please email Safety and Support Operations Manager, [email protected]
The hours for this position are 42.46 hours per week on a 4 on 4 off shift pattern, 12 hours per shift working 19.30 pm to 7.30 am.
The closing date for this position is Thursday 29 June 2023.
About Us
Falmouth Exeter Plus is the service delivery partner of Falmouth University and the University of Exeter. We deliver shared services and facilities for both partners in Cornwall underpinned by close collaboration with Students Union, the combined students’ union for Falmouth and UoE, to ensure that the interests of students and staff are at the heart of everything we do. Both institutions are expanding their teaching and research operations in Cornwall at a pace. It is, therefore, a fast-moving environment where agility and a positive approach to change and enhancement are critical, our purpose or mission is ‘to deliver world-class shared professional services to help its university partners to achieve their global ambitions.
As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
– Employer Pension Contribution up to 10%.
– 28 days + 8 days bank holiday.
– Life Assurance
– Subsidised Gym Membership
– Enhanced Maternity/Paternity Pay
– Perkbox

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

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