Sales Call Center Representative I

Role Description:

This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative. 

Check out this pamphlet for a sneak peek into the life of an outbound Sales Call Center Representative at Oak Street!

Core Responsibilities:

• Make outbound telemarketing calls to prospective patients 
• Make 300+ outbound calls daily and work to convert them to new patients
• Understand patient needs and requirements and articulate Oak Street’s unique proposition
• Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
• Understand Medicare Basics and insurance
• Schedule initial doctor’s appointments with new patients and achieve daily/weekly/monthly quotas
• Other duties, as assigned

What are we looking for?

• Call center outbound sales experience and/or telemarketing
• Comfortable in a base + bonus salary structure
• Proficient in learning new technology and communication tools
• Good attendance and time management skills are critical for success in this role 
• Experience working with, Salesforce.com, or similar CRM is preferred
• Proficient with navigating multiple systems while speaking to prospects 
• Excellent listening and communication skills
• Open to constructive feedback
• Ability to multitask, prioritize, and manage time effectively
• Coachable and a desire to learn a new industry
• High School diploma or equivalent required; undergraduate degree preferred
• US work authorization
• Someone who embodies being Oaky

What Does Being “Oaky” Look Like?

Why Oak Street Health?

Oak Street Health Benefits

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