Sales & Customer Service Representative in Warren, Michigan

Description

Schedule: Monday-Friday 8:00am-5:00pm

About the company:

IThey are a warehouse company that stores products for the government, high end furniture for designers, automotive customers, and many more. They have five specialty groups: Logistics, Supply, Fulfillment, Transportation and Manufacturing. They have recently purchased a company that builds racks like what you put your shoes and belongings in when going through airport security. They are looking for someone to assist in supporting the Sales Team.

Job Overview:

Will monitor the email communication between customer and TVI to facilitate the communication of orders. They are the main point of contact for customer concerns and updating the customer through the order process.

Example:

A company wants to order a rack and they would like for TVI to build it. They will send an email to TVI detailing what they want to order, design of what they want and when they want it. Then the CSR/Sales employee will have to relay that information to the correct person. They will then work with them to determine cost, completion estimate, and will update the customer with the appropriate information.

Day-to-day:

• Monitor email communication with customers, relay information and work closely with sales team

• Follow up with order updates to customer

• Develop and maintain a CRM database with comprehensive metrics, including contacts, products, historic data and future purchase forecasts

• Prepare weekly sales summary at end of week – orders, shipment dates, etc.

• Send quotes to customers- quotes will be provided by the accounting department

• Collaborate with management and production teams to ensure customer orders are moving on schedule

• Build and maintain relationships with key stakeholders, including customers, vendors, and industry leaders

• Prepare market research to support and maintain competitiveness

• Prepare communications to solicit new opportunities for revenue growth with current customers to improve their loyalty.

• Respond to all customers inquiries, questions, RFQs promptly.

• Develop broad and deep relationships with the customer by consistent communication.

• Assist with creating professional client facing materials.

• Maintain thorough knowledge of all Venture Companies’ products and services to maximize business opportunities.

Skills

excel data entry, Customer service, Customer support, Operation, crm system, excel spreadsheet, sales support, logistics, logistics support, email, Windows, microsoft office, sales customer service, customer relationship management, customer inquiries, Support, quoting, order management, order processing, order tracking, email marketing

Top Skills Details

excel data entry,Customer service,Customer support,Operation,crm system,excel spreadsheet,sales support,logistics,logistics support,email,Windows,microsoft office,sales customer service,customer relationship management,customer inquiries

Pay and Benefits

The pay range for this position is $18.00 – $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Warren,MI.

Application Deadline

This position is anticipated to close on Mar 8, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.