Sales & Service Representative

Job title:

Gross sales & Service Consultant

Firm

Grainger Companies

Job description

Work Location Sort: OnsiteAs a number one industrial distributor with operations primarily in North America, Japan and the UK, We Preserve The World Working® by serving greater than 4.5 million clients worldwide with merchandise delivered via revolutionary know-how and deep buyer relationships. We’re devoted to offering worth for patrons, fostering a fascinating tradition for group members and driving sturdy monetary outcomes.Our welcoming office lets you be taught, develop and make a distinction by holding companies operating and their individuals secure. As a Nice Place to Work-Licensed™ firm, we’re searching for passionate individuals to hitch our group as we proceed main the trade over our subsequent 100 years.Place GoalBeneath the final course of the Department Supervisor, this place helps the expansion of the department enterprise by
driving worthwhile gross sales progress and customer support via understanding.Key Duties and Tasks

• Work together, reply and comply with up with clients every day, promptly responding to all inquiries in a courteous and environment friendly method
• Promote a diversified line of merchandise over-the-counter selling Non-public Manufacturers, Technical Providers and ecommerce

channels each time attainable

• Contribute proactively to enhancements in department profitability and product Gross Margin.
• Processing buyer orders via the pc system, guaranteeing accuracy and immediate supply
• Keep a well-rounded data of merchandise offered together with the completion of the required coaching

packages.

• Promote Firm services and products to clients and supply substitutions the place required
• Adhere to the 5S program and take an energetic function within the department’s cleanliness and upkeep
• Keep data and guarantee compliance of security insurance policies and procedures of Occupational Well being & Security

Act, WHMIS, Transportation of Harmful Items Act, and all associated governing laws

• Different department assist associated duties together with however not restricted to supporting the warehouse capabilities as

required

• Could take and reply to emergency buyer calls after hours and capable of work prolonged hours together with

evenings and weekends as required.

• Offers a differentiated buyer expertise with a view to clear up issues and guarantee buyer retention and

satisfaction.

• Assists in driving the achievement of key operational metrics within the areas of buyer satisfaction, gross sales, security,

and operational enhancements by using obtainable instruments and reporting.

• Makes use of sound judgment and finest practices to resolve complicated buyer issues.
• Service the client’s particular wants. Could embrace however not restricted to Vendor Managed Stock, Nexiant unit

replenishment and so on.

• Could Take part in Steady Enchancment (CI) Group conferences and CI on-site initiatives as required.
• Name on buyer personnel/areas as agreed and recognized by the client and Supervisor
• Observe all facets of the client’s operations searching for alternatives that may help the client
• Different duties and duties as required for the place

Required Expertise and {Qualifications}

• A minimal of 1 to 2 years earlier customer support expertise is required • Demonstrates a robust work ethic and private dedication to get the job finished
• Demonstrated give attention to “wowing” the client with distinctive service
• Group-player and a capability to work independently
• Information of business and/or security merchandise is most popular
• Superior interpersonal, drawback fixing and customer support expertise to successfully construct relationships
• Sturdy communication expertise, capacity to convey message in an organized, clear and efficient method
• A self starter, taking motion to attain objectives past what’s required
• Sturdy time administration and organizational expertise, with confirmed capacity to stick to tight deadlines
• Proficient pc expertise and aptitude
• Information of harmful items and WHMIS rules is required
• Possession of a sound driver’s license and a dependable car (if driving required)
• Completion of Excessive Faculty Diploma at a minimal and Publish Secondary training or equal work expertise

Work Atmosphere

• Place stories to a Department Supervisor • In a position to work in a quick paced altering setting.
• Vital every day interplay with group members, managers, clients, and native sellers.
• Work is carried out in an showroom or warehouse setting with a reasonable noise degree and frequent

distractions. Mutiple Buyer web site areas

• Majority of time is spent standing and strolling.
• Bodily necessities might embrace reaching, greedy, climbing, standing and bending. Should be capable to recurrently

elevate as much as 50 kilos, unassisted and heavier masses with help.

• Common use of pc, keyboard and mouse.

Rewards and Advantages:
Our packages present alternative and adaptability to satisfy your particular person wants. Try among the advantages obtainable to you with Grainger (might fluctuate based mostly on hours labored):

• Medical, dental, imaginative and prescient and prescription drug protection
• Paid time without work (PTO) and as much as 12 firm holidays per 12 months (depending on residence province)
• Life insurance coverage protection, together with spousal and dependent life insurance coverage.
• Worker Household Help Program to assist group members with bodily, emotional, psychological, monetary and different issues
• Registered Retirement Financial savings Plan & Outlined Contribution Pension Plan that will help you save to your monetary future
• Academic & Skilled Membership Charge Help program
• Worker reductions, group member perks and extra!

DEI AssertionWe encourage you to use even when your expertise does not completely match this job publish as you should still be the appropriate candidate for this function or others. We aspire to create a tradition the place everyone seems to be snug being who they’re, can be taught and develop to comprehend their full potential, and is acknowledged and rewarded for his or her influence.Pre-employment background checks are required for all exterior candidates. Inside candidates endure a background verify after they transfer from a non-driving function to a driving function.Grainger is an Equal Alternative Office. All certified candidates are thought of for employment with out regard to race, faith, intercourse, sexual orientation, gender identification, nationwide origin, age, or incapacity. Lodging can be found on request.

Anticipated wage

Location

Mississauga, ON

Job date

Thu, 04 Apr 2024 22:07:31 GMT

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