Sales & Service Representative

Job title:

Gross sales & Service Consultant

Firm

Grainger Companies

Job description

Work Location Kind: OnsiteAs a number one industrial distributor with operations primarily in North America, Japan and the UK, We Preserve The World Working® by serving greater than 4.5 million prospects worldwide with merchandise delivered by revolutionary expertise and deep buyer relationships. We’re devoted to offering worth for purchasers, fostering an attractive tradition for crew members and driving sturdy monetary outcomes.Our welcoming office lets you be taught, develop and make a distinction by maintaining companies working and their individuals protected. As a Nice Place to Work-Licensed™ firm, we’re searching for passionate individuals to affix our crew as we proceed main the trade over our subsequent 100 years.Place GoalBeneath the overall path of the Department Supervisor, this place helps the expansion of the department enterprise by
driving worthwhile gross sales development and customer support by understanding.Key Duties and Duties

• Work together, reply and observe up with prospects each day, promptly responding to all inquiries in a

courteous and environment friendly method

• Promote a diversified line of merchandise over-the-counter selling Personal Manufacturers, Technical Providers and ecommerce

channels at any time when attainable

• Contribute proactively to enhancements in department profitability and product Gross Margin.
• Processing buyer orders by the pc system, guaranteeing accuracy and immediate supply
• Keep a well-rounded information of merchandise offered together with the completion of the required coaching

packages.

• Promote Firm services to prospects and supply substitutions the place required
• Adhere to the 5S program and take an energetic position within the department’s cleanliness and upkeep
• Keep information and guarantee compliance of security insurance policies and procedures of Occupational Well being & Security

Act, WHMIS, Transportation of Harmful Items Act, and all associated governing laws

• Different department help associated duties together with however not restricted to supporting the warehouse features as

required

• Might take and reply to emergency buyer calls after hours and capable of work prolonged hours together with

evenings and weekends as required.

• Supplies a differentiated buyer expertise with a view to remedy issues and guarantee buyer retention and

satisfaction.

• Assists in driving the achievement of key operational metrics within the areas of buyer satisfaction, gross sales, security,

and operational enhancements by using out there instruments and reporting.

• Makes use of sound judgment and finest practices to resolve complicated buyer issues.
• Service the client’s particular wants. Might embrace however not restricted to Vendor Managed Stock, Nexiant unit

replenishment and many others.

• Might Take part in Steady Enchancment (CI) Workforce conferences and CI on-site initiatives as required.
• Name on buyer personnel/places as agreed and recognized by the client and Supervisor
• Observe all facets of the client’s operations searching for alternatives that can help the client
• Different duties and tasks as required for the place

Required Expertise and {Qualifications}

• A minimal of 1 to 2 years earlier customer support expertise is required
• Demonstrates a powerful work ethic and private dedication to get the job carried out
• Demonstrated concentrate on “wowing” the client with distinctive service
• Workforce-player and a capability to work independently
• Information of commercial and/or security merchandise is most well-liked
• Superior interpersonal, drawback fixing and customer support expertise to successfully construct relationships
• Robust communication expertise, capability to convey message in an organized, clear and efficient method
• A self starter, taking motion to realize objectives past what’s required
• Robust time administration and organizational expertise, with confirmed capability to stick to tight deadlines
• Proficient laptop expertise and aptitude
• Information of harmful items and WHMIS laws is required
• Possession of a sound driver’s license and a dependable automobile (if driving required)
• Completion of Excessive College Diploma at a minimal and Submit Secondary schooling or equal work expertise

Work Setting

• Place experiences to a Department Supervisor
• In a position to work in a quick paced altering atmosphere.
• Important every day interplay with crew members, managers, prospects, and native sellers.
• Work is carried out in an showroom or warehouse atmosphere with a reasonable noise stage and frequent

distractions. Mutiple Buyer web site places

• Majority of time is spent standing and strolling.
• Bodily necessities could embrace reaching, greedy, climbing, standing and bending. Should be capable to recurrently

raise as much as 50 kilos, unassisted and heavier hundreds with help.

• Common use of laptop, keyboard and mouse.

Rewards and Advantages:
Our packages present alternative and suppleness to fulfill your particular person wants. Try among the advantages out there to you with Grainger (could differ primarily based on hours labored):

• Medical, dental, imaginative and prescient and prescription drug protection
• Paid break day (PTO) and as much as 12 firm holidays per 12 months (depending on house province)
• Life insurance coverage protection, together with spousal and dependent life insurance coverage.
• Worker Household Help Program to assist crew members with bodily, emotional, psychological, monetary and different issues
• Registered Retirement Financial savings Plan & Outlined Contribution Pension Plan that will help you save on your monetary future
• Academic & Skilled Membership Price Help program
• Worker reductions, crew member perks and extra!

DEI AssertionWe encourage you to use even when your expertise does not completely match this job submit as you should still be the best candidate for this position or others. We aspire to create a tradition the place everyone seems to be snug being who they’re, can be taught and develop to understand their full potential, and is acknowledged and rewarded for his or her impression.Pre-employment background checks are required for all exterior candidates. Inside candidates bear a background test after they transfer from a non-driving position to a driving position.Grainger is an Equal Alternative Office. All certified candidates are thought of for employment with out regard to race, faith, intercourse, sexual orientation, gender identification, nationwide origin, age, or incapacity. Lodging can be found on request.

Anticipated wage

Location

Richmond Hill, ON

Job date

Thu, 04 Apr 2024 22:03:59 GMT

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