Salesforce Program Manager in Charleston, West Virginia

Job Title:

Salesforce Program Supervisor

Job Description

Obligations:

• Present required assist on all Salesforce initiatives/packages (planning, resourcing, reporting)

• Schedule, measure and frequently report on progress, milestones & deliverables

• Comply with established Change Administration processes

• Guarantee settlement, alignment and sign-off of initiatives and key deliverables from all respective stakeholders and approvers

• Preserve acceptable undertaking documentation and technical repositories

• Facilitate workshops, product demonstrations and software program trials as wanted for Enterprise Requirement Paperwork and Proposals

• Coordinate, conduct and take part within the QA/UAT course of for brand spanking new options/integrations

• Conduct Safety, Privateness and Danger evaluations as required by initiative

{Qualifications}:

• 10+ years in data know-how

• BA/BS diploma, Skilled Certification or equal PM expertise.

• 5+ years of expertise in roles involving buyer assist, buyer expertise, operations, product launches, knowledge evaluation and enterprise course of administration

• Deep expertise implementing and growing on Salesforce platforms

• 5+ years expertise working inside an Agile methodology

• 6+ years expertise with program administration utilizing strategic, analytic and inventive analysis with a give attention to downside fixing buyer expertise ache factors upstream

• Expertise with assessing, analyzing and resolving difficult points, and distill that complexity into concise communication for options.

• Arms on expertise utilizing Salesforce Service Cloud

• Expertise constructing connections with cross-functional companions and workforce members by way of efficient communication and collaboration

• Expertise working in a world cross-functional surroundings throughout a number of time zones

• Potential to work with ambiguity, curious and inventive particular person

• Expertise working in improvement environments

Most popular {qualifications}:

• Expertise with undertaking administration instruments resembling Jira, Google Tasks

• Avid person or eager curiosity of AR/VR know-how and merchandise

#ConcentrixCatalyst

Location:

USA, TX, Work-at-Dwelling

Language Necessities:

Time Kind:

Bodily & Psychological Necessities: Whereas performing the duties of this job, the worker is frequently required to function a pc, keyboard, phone, headset, and different workplace tools. Work is mostly sedentary in nature.

If you’re a California resident, by submitting your data, you acknowledge that you’ve learn and have entry to the Job Applicant Privateness Discover for California Residents (https://www.concentrix.com/useful resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Alternative/Affirmative Motion Employer together with Disabled/Vets.

For extra data concerning your EEO rights as an applicant, please go to the next web sites:

•English (https://www.eeoc.gov/websites/default/information/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/websites/default/information/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

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