SCR PSA DCFS – Call Center Floor Supe – Public Service Administrator Opt 6 – Midnight-8:30am shift

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Title: PUBLIC SERVICE ADMINISTRATOR Opt 6 – SCR – DCFS

Agency: Department of Children and Family Services

Closing Date/Time: 09/22/2025

Salary: Anticipated Starting Salary $8281 – $10,281 monthly.

Job Type: Salaried, Leadership/Management

County: Cook

Number of Vacancies: 1

Plan/BU: NA, Merit Comp

• A RESUME IS REQUIRED TO APPLY FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application which can be accessed via the website https://illinois.jobs2web.com/.

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor. Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect. This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care. Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us. DCFS offers a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task. We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.

Agency Statement and Essential Functions

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor. Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect. This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care. Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us. DCFS offers a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task. We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.

• As State Central Register Call Center Supervisor, directs the operations of the State Central Register Call Center for assigned shift.
• Serves as full line supervisor
• Establishes and implements an SCR-based program of staff development and training for subordinate staff.
• Evaluates and approves reports of calls received
• Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

Minimum Qualifications:

• Requires a master’s degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university
• Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master’s degree in a related human services field

Preferred Qualifications:

• Prefers 2 years of supervisory experience leading a team of professional staff
• Prefers 2 years of professional experience evaluating program and personnel performance
• Prefers 2 years of professional experience working in a call center environment
• Prefers 2 years of professional experience working in a 24 hour/7 day per week operation
• Prefers 2 years of professional experience conducting quality review
• Prefers 2 years of professional experience conducting staff training
• Prefers 2 years of professional experience in multi-tasking with multiple system applications

Conditions of Employment

1. Requires a valid driver’s license and ability to travel

2. Requires ability to pass a background check

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Education Major

Requires a master’s degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university

Competitive Selection

Overall Rating

Work Hours: Rotation B, Midnight-8:30am shift

Work Location: 1911 S Indiana Ave, Chicago, Illinois, 60616

Job Function: Social Services; Leadership & Management

REQ: 49472

PIN: 180373

PUC: 90693252

Supervisor: Ashlyn Hood

Agency Contact:

Mike.Bolt@Illinois.gov

Special Requirements for Applying: You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV, or if you submit your information to the agency contact. You must apply online at https://illinois.jobs2web.com/

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