Sea Logistics Customer Care Manager FS-C

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Charleston branch is looking for a Sea Logistics Customer Care Manager to join our Sea Logistics team.

Your Role

Reporting to the Branch Manager you will Represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer’s. You will be responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction and retention. implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. you will also be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing all Customer complaints in a timely & satisfactory manner.

Your Responsibilities

• Provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea Logistics Field Sales team
• Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
• Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
• Profit Maximization – avoid additional costs & expenses due to internal service failure
• Financial Excellence & Development
• Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel
• Manage Customer retention & focus on prospecting for new Business
• Business Development & Strategy setting to increase Market share
• Supporting Sales in turning opportunities into Business Partners
• Continuous improvement of processes and controls aiming for consistent customer satisfaction
• Enhance customer satisfaction through the highest level of service quality achievable
• Analyze & follow up on Customer Feedback

Your Skills and Experiences

• 4-5 years’ Sea Logistics experience
• 4-5 years’ Sea Logistics experience
• 2-5 years’ leadership experience
• People Leadership, Collaboration & Empowerment Skills
• Financial acumen & analytical skills

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

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