Sea Logistics Customer Care Specialist – Bilingual

Job title:

Sea Logistics Customer Care Specialist – Bilingual

Company

Kuehne+Nagel

Job description

Sea Logistics Customer Care Specialist – Bilingual | Quebec | CA2081563Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.YOUR ROLEThis is a customer focused role that requires the ability to build and develop long-term partnerships with all our internal and external partners, along with the keen ability to listen, communicate, transfer information, handle customers’ inquiries and provide solutions.YOUR RESPONSIBILITIES

• You will be responsible for customer care and satisfaction by providing proactive advice and consultancy
• Learn customers’ business and needs to support their business goals by creating clear, open communication channels
• Promote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution
• Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization
• Ensure that the experience during implementation is designed around the customers’ business and day-to-day realities
• Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect “normal” shipping patterns
• Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
• Document communication rules of engagement that are led by the customer in defining the relationship but always ensure that we hold up our part of the partnership
• Facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer
• Become the resource of timely and relevant information that may impact customers’ business to adjust planning, budgets, etc., to mitigate their risk
• Guide customers through Kuehne+Nagel on-line tools that support their goals (i.e.. efficiency, planning, visibility)
• You will document, investigate and resolve customer concerns in a timely fashion
• Ensure that all GXP training is completed and all Pharmaceutical shipments are handled based on GXP requirements and compliance.
• Understand and adhere to Kuehne+Nagel QSHE processes and requirements as stipulated in SOP/WI.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.YOUR SKILLS AND EXPERIENCES

• Bachelor’s degree in supply chain management or similar field
• 3+ years of Sea Logistics Imports and Freight Forwarding experience
• Bilingual in French and English is a must
• Excellent communication skills (both oral and written)
• Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
• Dangerous Goods Regulations (DGR), CIFFA I + II certificates is considered an asset;

GOOD REASON TO JOINThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRIDABOUT KUEHNE+NAGELWith over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.CONTACTCanada Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com

Expected salary

Location

Quebec

Job date

Sat, 10 Aug 2024 22:55:47 GMT

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