Seasonal Call Center Representative

Seasonal Call Center representative 

Welcome to Gelson’s! For over 70 years, Gelson’s has served Southern California shoppers with an enthusiasm for food of the highest quality. Our commitment to quality, selection and exceptional service sets us apart. We strive to exceed our customers’ expectations with every visit, and we take pride in creating a positive shopping experience.

We are searching for polite, professional Call Center Representatives to work closely with our Gelson’s Kitchen team members to provide outstanding service to our customers placing their Holiday Meal order, answering questions, and troubleshooting problems with our products and services.

Come join the Gelson’s team and help us continue our tradition of excellence in grocery retail.

Why work with us:

• Be part of a dynamic team that values collaboration and innovation
• Showcase your customer service skills and make the holiday’s a breeze for our customers
• Embrace a culture that prioritizes team excellence
• We are a certified best place to work in California for the third consecutive year

Apply today, by selecting the link below, and take the first step to joining a team with one of Southern California’s most respected grocery chains. We are committed to fostering a friendly and inclusive work environment. Gelson’s is an equal opportunity employer and encourages individuals from all backgrounds to apply.

Pay range: $18.00 – $20.00 per hour

• High School Diploma or equivalent.
• Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

The Call Center Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Your responsibilities will include:

• Answering calls from customers looking to place an order for their Holiday Meals. 
• Responding efficiently and accurately, explaining our products and services ensuring that customers feel confident and valued.
• Engaging in active listening with callers, confirming and clarifying information. 
• Building relationships with customers based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed customers’ expectations. 
• Making recommendations for products that may better suit our customer’s needs.
• Taking part in training and other learning opportunities to expand knowledge of company products. 
• Adhering to all company policies and procedures.
• Other related duties and assignments as required

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