Seasonal Customer Service Representative – The Shops at Mission Viejo in Mission Viejo, California

Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

A day in the life…

• Assist customers with a variety of transactions through a seamless and friendly experience

• Demonstrate expertise in all technologies used in the store environment

• Inspire trust, teamwork and positive team relationships

• Defuse customer situations and provide resolution in a timely and effective manner

• Ensure the security and privacy of customer information through education, compliance and resolution of issues

• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

• The hours and schedule for this position will vary by week depending on business needs

You own this if you have…

• The ability to effectively build relationships with your customers, peers and leadership

• Proficiency in multiple operating systems such as MS Windows, iOS and Android

• Clear, effective communication with strong interpersonal skills

• The ability to prioritize multiple tasks in a fast paced environment

• Accountability, initiative and a high level of ownership

• The ability to work a flexible schedule based on department needs

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $17.75-$18.45 hourly

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!