Senior Analyst in Phoenix, Arizona


Job Title:

Senior Analyst

Job Description

Your Journey at Concentrix + Webhelp Begins Right here:

At Concentrix + Webhelp, our mission is to be the best buyer engagement companies firm on this planet, wealthy in range and expertise. We imagine in doing proper by and for individuals, our purchasers, their clients, our workers, our communities, and our planet.

We can not obtain this imaginative and prescient with out you!

If you are interested in bettering enterprise efficiency for the world’s greatest manufacturers in over 70 international locations spanning 6 continents, please proceed studying. There are just a few traits we search for throughout all our hires whatever the workforce they’re working for. If that is you, we might love to debate profession alternatives with you.

  • Are you able to reimagine the world?

  • Does working for an organization who invests sooner or later and is inspiring within the market intrigue you?

  • Are you daring in your selections, and do you might have contrarian views on the way to run a enterprise?

  • Are you fanatical in your pursuit to proceed bettering your capabilities?

Concentrix + Webhelp offers eligible workers with a chance to enroll in quite a lot of profit applications, usually together with personal medical plans, aggressive wage, retirement financial savings plans, paid studying days, and versatile workplaces. Particular advantages plans will differ by nation/area.

In our Concentrix Catalyst workforce, you’ll work with the engine that powers the expertise design and engineering capabilities at Concentrix. A number one world options firm that reimagines every part CX by way of technique, expertise, and expertise. We mix human-centered design, highly effective information, and robust tech to speed up CX transformation at scale. You can be surrounded by the perfect on this planet offering market main expertise and insights to modernize and simplify the shopper expertise. Inside our skilled companies workforce, you’ll ship strategic consulting, design, advisory companies, market analysis, and phone heart analytics that ship insights to enhance outcomes and worth for our purchasers. Therefore attaining our imaginative and prescient.

The Senior Analyst, Catalyst Follow Administration is a part of the Catalyst International Operations group, supporting Catalyst Providers and Practices groups to achieve a worldwide scale. This place works on a workforce to seize challenge arrange necessities and follows outlined processes to finish setup and documentation actions. It is a distant alternative in the US, and can report back to a Senior Director of Analytics.

Important Features/Core Duties:

  • Works instantly with challenge managers, account managers and gross sales groups and the entrance finish to challenge setup following the sale of recent Catalyst work.

  • Critiques documentation to make sure governance necessities are met and works with workforce members to deal with discrepancies.

  • Helps challenge set-up requests to help enterprise supply groups to trace time and handle challenge planning and monetary efficiency.

  • Maintains paperwork to trace the challenge set-up course of and related sub-tasks, together with threat administration approvals, monetary coding creation, and documentation opinions.

  • Completes follow-up actions to maintain challenge arrange on job when further info is required, working with different organizations for help.

  • Performs high quality management audits to challenge info to make sure completeness and accuracy to be used in operational metrics and enterprise administration.

  • Assists challenge sources with basic inquiries, together with useful help for Workday PSA and backbone of time monitoring points, partaking different groups for help, as applicable.

  • Conducts evaluation to assist perceive requests from the Catalyst workforce and choices to deal with finish consumer wants. This will likely embrace overview of prior tasks, contract particulars, challenge staffing, time sheet information, and challenge audit historical past to realize an understanding of points and choices to resolve issues surfaced by the Catalyst workforce.

  • Works collaboratively with friends to ship challenge setup actions, prioritizing workflow and balancing workload throughout the workforce.

  • Identifies and proposes adjustments to current processes and procedures to enhance workflow.

  • Contributes to data sharing throughout the challenge help workforce and assists with documentation of processes and procedures to help data administration.

  • Seeks escalation to Administration workforce to resolve systemic points that inhibit job completion.


  • Bachelor’s diploma in associated discipline from a four-year faculty or college with two to 4 years of related expertise; or equal work expertise.

  • Sturdy orientation in customer support, offering an eagerness to grasp and resolve enterprise wants. Maintains a willingness to accomplice to resolve points.

  • Sense of curiosity and to assist perceive and resolve complicated requests associated to challenge setup and PSA use.

  • Prioritizes which objects to deal with first, and meet timelines on deliverables.

  • Skill to work in ambiguous conditions, adapt processes/collaborate with workforce.

  • Seeks info and help to keep away from errors.

  • Element oriented and monitoring of duties/requests- ensures comply with up till resolved.

  • Develops relationships with totally different areas of the enterprise.

  • Sturdy sense of job possession.

  • Proficient in Microsoft Workplace functions



USA, SC, Work-at-House

Language Necessities:

Time Kind:

Bodily & Psychological Necessities: Whereas performing the duties of this job, the worker is repeatedly required to function a pc, keyboard, phone, headset, and different workplace tools. Work is usually sedentary in nature.

In case you are a California resident, by submitting your info, you acknowledge that you’ve got learn and have entry to the Job Applicant Privateness Discover for California Residents ( resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Alternative/Affirmative Motion Employer together with Disabled/Vets.

For extra info concerning your EEO rights as an applicant, please go to the next web sites:

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