Senior Coordinator, Exchange Visitor Program in Alexandria, Virginia

Senior Coordinator, Exchange Visitor Program

1800 Duke St, Alexandria, VA 22314, USA

Req #1087

Monday, March 17, 2025

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces.  With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Summary

Under limited supervision, the Senior Coordinator, Exchange Visitor Program executes the daily operations of SHRM’s Exchange Visitor programs, with particular emphasis on supporting U.S. employers with the J-1 visa sponsorship process for trainings and internships, client/participant relationship management, and operational support.

Responsibilities

Operations

• Process J-1 visa sponsorship applications on behalf of U.S. employers.

• Serve as an Alternate Responsible Officer for SHRM’s J-1 visa trainee and intern programs.

• Process amendment, extension, and separate family applications submitted for sponsored programs.

• Manage and maintain records in the online case management system and keep files and systems up-to-date and operational. Provide input on how to make the process more efficient and user friendly for host companies.

• Support SHRM’s participant compliance and engagement activities, including responding to participant/client questions, following up on outstanding items as necessary, maintaining up-to-date SEVIS records, participating in site visits and cultural activities, and engaging in monitoring activities as needed.

• Ensure that the J-1 visa program materials are maintained and up to date.

• Facilitate the J-1 visa invoicing and revenue collection and reporting.

• Contribute to J-1 visa-related advocacy efforts to lawmakers and stakeholders and participate in Alliance for International Exchange sponsored events.

• Provide operational and implementation support as needed for other SHRM corporate solutions-related products and services.

Client Management

• Build relationships and communicate regularly with the key personnel that administer J-1 visa programs at SHRM’s host organizations, including human resource representatives, global mobility specialists, and legal counsels.

• Provide support in the onboarding of new host organizations, including answering questions, providing information and documents, responding to phone calls and emails, and serving as the main point of contact for new organizations.

Education & Experience Requirements

Education:

• High school diploma or equivalent relevant experience.

Experience:

• At least four (4) years of previous international programming experience, administrative, paralegal, customer service and/or experience related to the cultural exchange field

• Prior experience with private sector J-1 visa programs, especially with the trainees/interns, summer work travel, or teacher programs.

• Must be a U.S. Citizen

• Experience in immigration or legal fields is preferred.

• Experience with Netsuite, Salesforce, or other comparable database systems preferred.

• Experience living or working abroad preferred.

Knowledge, Skills & Abilities

• Demonstrated customer-service and business development skills

• Excellent interpersonal skills and ability to communicate and interact with a range of stakeholders, including program participants and representatives from Host Employers.

• Attention to detail and ability to effectively handle sensitive candidate and company information.

• Proven capacity to coordinate multiple ongoing projects simultaneously and to meet critical client deadlines.

• Demonstrated professional ability to work independently, prioritize tasks, and problem-solve.

• Flexibility and ability to successfully operate within a team setting.

• Superior written and oral communication skills.

• Knowledge of Microsoft Suite

• Must be available to answer emergency calls outside of normal office hours.

• Knowledge of SEVIS preferred.

• Experience with program participant communication via social media preferred.

Certifications

• N/A

Physical Requirements

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.

• Frequent use of hands and fingers for typing, handling documents, and using office equipment.

• Occasional standing, walking, bending, and reaching.

• Ability to lift and carry up to 30 pounds as needed.

• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment

Hybrid Position (3 Days In-Office, 2 Days Remote):

• This position follows a hybrid work schedule, requiring in-office presence [three days per week] and remote work [two days per week]. Core work hours will be designated by the department. The office environment includes a standard workstation setup with collaborative spaces, while remote work requires a reliable high-speed internet connection and a suitable home workspace. Employees must maintain availability during standard business hours and adhere to company policies for both in-office and remote work.

Travel: 0 – 10%

#LI-Hybrid

The hiring range for this position is $55,000 to $65,000 per year. This range is an estimate, and the actual salary may vary based on the candidate’s experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

• Job Family Government Affairs

• Job Function Business Development & Support Functions

• Pay Type Hourly

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• 1800 Duke St, Alexandria, VA 22314, USA