Singtel
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Make an Impact by
- Providing quality customer service to Singtel customers & related working partners over the phone.
- Proactively promoting Singtel products and services whenever possible.
- Remain up-to-date with the latest information that impacts the delivery of service to customers.
- Demonstrate self-responsibility by maintaining systems user login access & upgrade knowledge to new systems.
- Demonstrate superior telephone techniques by listen, probe and questions to meet the quality assurance standards.
- Multitask and must acquire to meet Service Level Agreement i.e. 1 hour commitment.
- Follow-up and ownership on complex cases to ensure customer satisfaction and closure.
- Email user guides & portal information to customers
- Adapt to a fast-paced environments by showing strong time management with positive attitude.
- Tactful & good eyeball to identify fake URL & scam email addresses.
Skills for Success:
- Min N/O/A Level, NITEC certificate
- Min 1 to 2 years in customer service with experience in a call centre, hospitality, retail, telesales, or similar fields
- Good communication skills, command of English
- Bonus if have experience in CMS (content management system) software
- Bonus if familiar with Microsoft Excel (Pivot table, v-lookup, formulas)
- On-job-training will be provided
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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