Senior Customer Care Officer (1 Year Fixed Term) Senior Customer Care Officer (1 Year Fixed Term)

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Make an Impact by

• Providing quality customer service to Singtel customers & related working partners over the phone.
• Proactively promoting Singtel products and services whenever possible.
• Remain up-to-date with the latest information that impacts the delivery of service to customers.
• Demonstrate self-responsibility by maintaining systems user login access & upgrade knowledge to new systems.
• Demonstrate superior telephone techniques by listen, probe and questions to meet the quality assurance standards.
• Multitask and must acquire to meet Service Level Agreement i.e. 1 hour commitment.
• Follow-up and ownership on complex cases to ensure customer satisfaction and closure.
• Email user guides & portal information to customers
• Adapt to a fast-paced environments by showing strong time management with positive attitude.
• Tactful & good eyeball to identify fake URL & scam email addresses.

Skills for Success:

• Min N/O/A Level, NITEC certificate
• Min 1 to 2 years in customer service with experience in a call centre, hospitality, retail, telesales, or similar fields
• Good communication skills, command of English
• Bonus if have experience in CMS (content management system) software
• Bonus if familiar with Microsoft Excel (Pivot table, v-lookup, formulas)
• On-job-training will be provided

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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