Senior Customer Care Officer Senior Customer Care Officer

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Make an Impact by

• Providing quality customer service to Singtel customers & related working partners over the phone.
• Proactively promoting Singtel products and services whenever possible.
• Remain up-to-date with the latest information that impacts the delivery of service to customers.
• Demonstrate self-responsibility by maintaining systems user login access & upgrade knowledge to new systems.
• Demonstrate superior telephone techniques by listen, probe and questions to meet the quality assurance standards.
• Multitask and must acquire to meet Service Level Agreement i.e. 1 hour commitment.
• Follow-up and ownership on complex cases to ensure customer satisfaction and closure.
• Email user guides & portal information to customers
• Adapt to a fast-paced environments by showing strong time management with positive attitude.
• Tactful & good eyeball to identify fake URL & scam email addresses.

Skills for Success:

• Min N/O/A Level, NITEC certificate
• Min 1 to 2 years in customer service with experience in a call centre, hospitality, retail, telesales, or similar fields
• Good communication skills, command of English
• Bonus if have experience in CMS (content management system) software
• Bonus if familiar with Microsoft Excel (Pivot table, v-lookup, formulas)
• On-job-training will be provided

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Read Full Description