Senior Customer Onboarding Strategist, Google Customer Solutions (English, Korean)

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Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in advertising, sales, marketing, consulting, or media.
• Ability to communicate in English and Korean fluently, as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.

Preferred qualifications:

• 5 years of experience working in a digital agency, with a Google product.
• 5 years of experience in the TV or media industry.
• Ability to proactively reach out to customers through cold calling and enjoy helping them add value to their business.
• Excellent written and verbal communication skills.

About the Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today’s dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.
• Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
• Communicate with customers via phone, chat, and email. Provide advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.

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