Senior Customer Operations Mgr, Amazon Business: European Customer Operations Team, European Customer Operations, Amazon Business

Amazon

DESCRIPTION

Amazon is now reinventing on behalf of the enterprise buyer and centered on constructing Amazon Enterprise (AB), the biggest and most modern Enterprise-to-Enterprise (B2B) market on this planet, and we’re recruiting a handful of the most effective of the most effective to make this imaginative and prescient a actuality. B2B represents an unbelievable alternative to handle an unlimited new market section and buyer base. We’re centered on constructing options to allow B2B clients to find, analysis, and purchase services and products from an unlimited choice, throughout a number of gadgets, marketplaces and areas. Our B2B clients have completely different wants than the standard Amazon buyer and thus we now have to reinvent every part from how we show our choice, value our merchandise, and supply the correct buyer expertise.

Key job duties

The AB EU Buyer Operations staff is a various and dynamic staff that works throughout all features of the organisation to assist drive essential strategic and operational initiatives. AB is looking for a Senior Buyer Operations Supervisor that may play a key function in growing technique, course of, and analytics to drive key determination making. As Senior Buyer Operations Supervisor you may be a key member of the staff optimising day-to-day determination making in addition to flexing to tackling a number of the most vital strategic choices in AB. This can be a excessive visibility and influential function, working straight with nation managers and sector leaders. We’re in search of candidates that may mix experience in enterprise planning, change administration, and cross-functional execution.

The Buyer Operations Workforce is answerable for managing the rhythm of the Buyer Advisors actions reminiscent of weekly, month-to-month and quarterly metric opinions, in addition to forecasting and pipeline administration, information high quality and accuracy and programs/device improvement. The Senior Buyer Operations Supervisor will enhance the productiveness of our Buyer Advisor staff by means of course of enchancment and operational excellence making a step change in efficiency. This particular person will personal core merchandise and applications will cowl every part from defining native market methods and priorities by means of to driving operational excellence within the day-to-day execution of the enterprise. This can be a hands-on place – the perfect candidate should be prepared to “roll up their sleeves”.

The person might want to collaborate successfully with inner stakeholders and cross-functional groups to unravel issues, allow enterprise efficiency for a quickly increasing staff and product providing, create operational efficiencies, and ship efficiently in opposition to excessive organisational requirements. The best candidate has robust monetary acumen, deep analytic background with essential considering and problem-solving abilities to make sure the continued progress and success of the enterprise. The person will need to have expertise in gross sales efficiency administration, calling upon her/his experiences in Salesforce CRM programs, gross sales quota and territory task, and analytics to help in supporting a world class Gross sales staff.

Key job duties

  • Ship in opposition to the AB EU Buyer Operations targets and aims to help the overarching organisational mission and technique.
  • Outline the important thing help programs/processes required to fulfill the fast progress of the enterprise and obtain income and productiveness aims.
  • Drive core Buyer Operations processes, reminiscent of gross sales efficiency administration and information challenge decision.
  • Analyse processes and mechanisms for sub-optimal efficiency, with a give attention to defect discount and productiveness. Determine root causes of issues and make suggestions for options.
  • Handle the event of continuously-evolving forecast fashions and methodologies, proudly owning the quantitative evaluation of the efficiency of our gross sales staff, clients, prospects, companions, markets, and merchandise/providers.
  • Equip Buyer Advisers in all facets of evaluating their groups’ efficiency, and drive the weekly, month-to-month, quarterly and enterprise evaluate cadence
  • Develop relationships and processes with Buyer Advisers, BI, Finance, HR, Advertising and different stakeholders to establish and deal with reporting points.
  • Conduct ad-hoc evaluation and take part on tasks as wanted.

We’re open to hiring candidates to work out of one of many following places:

London, GBR

BASIC QUALIFICATIONS

  • Grasp’s diploma or equal
  • Expertise with characteristic supply and tradeoffs of a product
  • Expertise in product or program administration, product advertising and marketing, enterprise improvement or expertise
  • Earlier expertise in gross sales technique creation or gross sales operations administration is crucial. Particularly expertise with presenting information pushed evaluation to senior administration

PREFERRED QUALIFICATIONS

  • Expertise working throughout purposeful groups and senior stakeholders
  • Expertise in quantitative and qualitative analysis

Amazon is an equal alternatives employer. We consider passionately that using a various workforce is central to our success. We make recruiting choices based mostly in your expertise and abilities. We worth your ardour to find, invent, simplify and construct. Defending your privateness and the safety of your information is a longstanding prime precedence for Amazon. Please seek the advice of our Privateness Discover (https://www.amazon.jobs/en/privacy_page) to know extra about how we acquire, use and switch the non-public information of our candidates.

Our inclusive tradition empowers Amazonians to ship the most effective outcomes for our clients. You probably have a incapacity and wish an adjustment through the utility and hiring course of, together with help for the interview or onboarding course of, please contact the Applicant-Candidate Lodging Workforce (ACAT), Monday by means of Friday from 7:00 am GMT – 4:00 pm GMT. If calling straight from the UK, please dial +44 800 086 9884 (tel:+448000869884). If calling from Eire, please dial +353 1800 851 489 (tel:+3531800851489).

Read Full Description

Apply
To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place (globalvacancies.org) you noticed this posting.

Job Location