Senior Customer Representative, Wires Services Customer Support

About this position:

• Covers jobs chargeable for responding to inquiries and points from clients on quite a lot of complicated monetary merchandise, providers and/or choose buyer segments via quite a lot of channels. Solutions inquiries, resolves issues, and supplies a best-in-class buyer expertise whereas adhering to work tips, insurance policies, and laws.
• Late Return Claims, Work Assigning/Case Creation, LOIs, Hint Fraud Filter, ACH Returns, ACH Analysis, Authorized Order Queries, Escalations/Complaints, Telephone Inquiries, Good Receivables, GL, WSUD Requests, Contests, Returns/Fraud Filter Secondary Evaluations.

On this position, you’ll:

• Assist monetary services and products
• Establish alternatives to enhance customer support expertise and supply concepts to resolve inside and exterior buyer points to supply first name decision
• Carry out reasonably complicated buyer help duties
• Obtain path from customer support supervisor and escalate non-routine questions
• Work together with customer support workforce on complicated buyer points
• Present coaching on insurance policies and procedures, and supply steering to much less skilled people, in addition to inside and exterior clients

Required {Qualifications}:

• Three (3) years’ expertise in Buyer Service, Monetary Companies or Contact Middle, or equal demonstrated via one or a mixture of the next: work expertise, coaching, training.

Desired {Qualifications}:

• Faculty graduate
• Three (3) years of Buyer Service, Monetary Companies or Contact Middle expertise. Information and understanding of overseas and home wire transfers processing
• Glorious verbal, written, and interpersonal communication
• Capacity to analysis issues, analyze knowledge, escalate, or suggest potential options
• Capacity to coordinate completion of a number of duties and meet established service stage agreements
• Good PC abilities with the aptitude to study new programs shortly
• Intermediate Microsoft Workplace (Phrase, Excel, and Outlook) abilities Capacity to supply robust customer support whereas actively listening and responding in an acceptable method
• Robust knowledge entry and a focus to element abilities
• Amenable to work on shifting schedule together with evening shift, Monday – Friday
• Amenable to work full-time onsite in 5/NEO, BGC, Taguig Metropolis 
• Amenable to work throughout native vacation 

Job Expectations:

• Analysis and reply to phone, fax, or different inquiries and investigations from inside and exterior clients in a well timed method.
• Put together and keep a report of all inquiries and investigations.
• Examine and analysis extra complicated knowledge and issues by gathering and analyzing acceptable info.
• Associate with acceptable sources to hunt out options to issues.
• Analysis and resolve issues inside established division timeframes.
• Carry out duties and assignments inside established timeframes, making certain correct follow-up and completion.
• Talk decision to the suitable social gathering in a well timed method

Posting Finish Date: 

28 Feb 2024

• Job posting might come down early resulting from quantity of candidates.

We Worth Variety

At Wells Fargo, we imagine in range, fairness and inclusion within the office; accordingly, we welcome purposes for employment from all certified candidates, no matter race, coloration, gender, nationwide origin, faith, age, sexual orientation, gender id, gender expression, genetic info, people with disabilities, being pregnant, marital standing, standing as a protected veteran or some other standing protected by relevant regulation.

Workers help our concentrate on constructing robust buyer relationships balanced with a robust danger mitigating and compliance-driven tradition which firmly establishes these disciplines as crucial to the success of our clients and firm. They’re accountable for execution of all relevant danger packages (Credit score, Market, Monetary Crimes, Operational, Regulatory Compliance), which incorporates successfully following and adhering to relevant Wells Fargo insurance policies and procedures, appropriately fulfilling danger and compliance obligations, well timed and efficient escalation and remediation of points, and making sound danger choices. There may be emphasis on proactive monitoring, governance, danger identification and escalation, in addition to making sound danger choices commensurate with the enterprise unit’s danger urge for food and all danger and compliance program necessities.

Candidates making use of to job openings posted in US: All certified candidates will obtain consideration for employment with out regard to race, coloration, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity, standing as a protected veteran, or some other legally protected attribute.

Candidates making use of to job openings posted in Canada: Functions for employment are inspired from all certified candidates, together with ladies, individuals with disabilities, aboriginal peoples and visual minorities. Lodging for candidates with disabilities is obtainable upon request in reference to the recruitment course of.

Candidates with Disabilities

To request a medical lodging throughout the software or interview course of, go to Incapacity Inclusion at Wells Fargo.

Drug and Alcohol Coverage

Wells Fargo maintains a drug free office. Please see our Drug and Alcohol Coverage to study extra.

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