Senior Customer Service Representative (Clerk 4)

Province of Nova Scotia -

Full job description

Division: Service Nova Scotia

Location: HALIFAX

Kind of Employment: Everlasting

Union Standing: NSGEU – NSPG

Closing Date: 27-Sep-23 (Purposes are accepted till 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impression each citizen, enterprise and municipality in Nova Scotia. Our mandate is to design and ship packages and providers to satisfy the wants of our purchasers and the general public good via a tradition of excellence. Service Nova Scotia’s imaginative and prescient is to be a acknowledged chief in service and public safety that delivers trusted, accessible, trendy packages, and contributes to Nova Scotia as a protected and fascinating place to reside, work and do enterprise.

Do you care deeply, genuinely and passionately about customer support? Do you’ve gotten nice communication and interpersonal expertise and revel in working with the general public? Can you successfully handle troublesome consumer engagements? When you have answered sure to those questions, we might love to speak to you!

About Our Alternative

Beneath the course of the Important Statistics Buyer Service Chief, you present subject material experience to the Registration Unit Buyer Service Representatives working within the walk-in and back-office service supply location. As a member of a group, you’re employed in a course of pushed, complicated work atmosphere the place consideration to element and confidentiality are important.

Key obligations embrace:
Offering assist and help with complicated transactions and escalating buyer information as required, leveraging your in depth expertise within the packages provided by Important Statistics, and customer support coaching and expertise;

Reviewing and following up on stories and data to make sure compliance with laws and procedures;

Speaking with and motivating workers to attain high quality and productiveness requirements, together with offering instruction, teaching and assist as required;

Being accountable for oversight of the Registration Unit, making certain efficiency targets are met, service stage targets are met, and management is routinely up to date;

Getting ready and implementing coaching plans as required, making certain new hires are educated and onboarded in a well timed method;

Guaranteeing the strictest adherence to confidentiality among the many group and a excessive stage of accuracy and a spotlight to element is exhibited by workers; and

Guaranteeing adherence to related coverage and procedures.

{Qualifications} and Expertise

You possess 5 years of expertise in a customer support atmosphere and a minimal of two years of expertise in Important Statistics, ideally Registrations. An equal mixture of coaching and expertise could also be thought of. As well as, you possess:

Management expertise;

Customer support orientation;

Teamwork attributes;

Robust interpersonal expertise;

Analytical and problem-solving expertise;

Distinctive consideration to element and skill to multitask;

Sound information of the interpretation and administration of packages administered by Important Statistics and the Division; and

The flexibility to deal diplomatically with members of the general public whereas offering high quality customer support in a fast-paced atmosphere.

Skill to talk French and or different languages can be seen as an asset for this place.

We are going to assess the above {qualifications} and competencies utilizing a number of of the next instruments: written examination, standardized assessments, oral displays, interview(s), and reference checks.


Candidates counting on training and expertise equivalencies should display such equivalencies of their software.


Primarily based on the employment standing and union settlement, the Authorities of Nova Scotia presents its workers a variety of advantages reminiscent of Well being, Dental, Life Insurance coverage, Pension, Basic Sickness (Quick and Lengthy Time period), Trip and Worker and Household Help Packages. Click on right here to study extra about our varied advantages choices and eligibility standards.

What We Supply

Profession improvement the place you’ve gotten entry to profession steering, instruments, sources, and ongoing coaching for each stage of your profession

Partaking office: our workers really feel valued, revered, linked, and tuned in, we now have forward-thinking insurance policies and methods

Numerous profession paths

Division particular versatile working schedules

Pay Grade: CL 22

Wage Vary: $1,924.59 – $2,128.70 Bi-Weekly

Employment Fairness Assertion:
Our objective is to be a various workforce that’s consultant, in any respect job ranges, of the residents we serve. The Authorities of Nova Scotia has an Employment Fairness Coverage, and we welcome purposes from Indigenous Folks, African Nova Scotians and Different Racially Seen Individuals, Individuals with Disabilities and Ladies in occupations or positions the place they’re under-represented. If you’re a member of considered one of these fairness teams, you’re inspired to self-identify in your digital software.

It is a bargaining unit place initially restricted to present civil service workers represented by the Nova Scotia Authorities Staff Union (NSGEU). If making use of from outdoors a authorities workplace, workers should apply accurately through this hyperlink:

Failure to use accurately implies that your software is not going to be given first consideration as a bargaining unit applicant, and can solely be included if exterior purposes are pursued.

Exterior candidates and present informal workers will solely be thought of if there aren’t any certified civil service bargaining unit candidates. PLEASE NOTE: Candidates is not going to be thought of for an interview if purposes are incomplete or are lacking info.

Supply of employment is conditional upon the completion of all relevant background checks and affirmation of credentials, the outcomes of which should be passable to the employer. We thank all candidates for the curiosity, nevertheless, solely these chosen for an interview might be contacted. All questions and considerations could also be directed to [email protected].

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