Senior Customer Service Representative in Bloomington, Minnesota

Description

We currently have an excellent opportunity for a highly-skilled and motivated Senior Customer Service Representative who is deeply passionate about growing with a reputable company in the South Metro. The Senior Customer Service Representative will be responsible for tracking and communicating truckload drop-offs for large clients, confirming appointments, and answering questions regarding orders. There will be internal and external communication that requires excellent written, verbal and social communication skills.

If you are a self-starter who is passionate about working for a reputable Fortune 500 company, we would love to hear from you!

Requirements

Requirements:

• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

• 2+ years’ experience with performing in a goal-driven & customer-focused environment preferred

• Proven computer skills

• Strong communication and social skills and able to receive criticism well

• Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Strong customer service and office administrative skills

• Strong problem-solving skills

• Strong proficiency in Excel and other Microsoft Program skills

• Upbeat, positive attitude and an approach to work rooted in professionalism

• Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

• Microsoft Office Suites experience

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .