Senior Customer Service Representative in Seoul, South Korea

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Position Summary

In CS team, This position is responsible for Implant’s CS activity as a key contact person between commercial team and customers.

Role & Responsibility

Order management

• Processing orders via WOS (Web Ordering System) & JDE, this covers everything from a point of receiving an order right through to delivery and invoicing as well as dealing with relevant returns.

• Manage back-orders and follow up with relevant parts to ensure on-time delivery.

• Work in collaboration with finance related to customer code, price, and credit hold.

• Support direct business for replenishment and issue tax invoices monthly.

• Provide accurate documentation of special discount.

• Work closely with Logistics, Planner and 3PL to ensure timely shipment of goods.

• Resolves system issues with global service team.

• Ensure customer files are updated with the relevant information on a regular basis.

• Lead communication with stackholders regarding supply schecdule.

• Sample and Demo order handling

Inventory management

• Long-term consignment stock in & out via ERP system.

• Stock transfer / Lot control

• Exchange expired goods of consignment on a monthly basis

• Support annual stock counting including inventory data validation, discrepancies, billing.

• Handles nonconforming items refers to a quality (defected, expiration date, lost and damages).

Customer Service

• Respond promptly to customer inquiries.

• Acknowledges and resolves customer complaints.

• Compile with customer complaints related to order to delivery.

• Train system, process for internal & external customers

Process management

• Manage standardized process in accordance with ISO13485 with QA

Education & special trainings:

• Strong written and verbal communication skills

• Excellent organizational and mutitasking skills

• A team player with high level of dedication

Qualifications & experience:

• 27 years’ experience in related part. (Preferred Customer service or Business administrator)

• Experience in Medical device industry preferred.

• Experience working in medical device or equivalent.

• Good command of English in writing and speaking

• Willing to change and passion for continuous improvement

Physical & mental requirements:

• Require problem-solve

• Ability to work under pressure

• Positive attitude

• Customer orientation and ability to adapt/respond to different types of characters

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.