Senior Customer Success Manager/Customer Success Director

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world’s largest institutions to local firms, manage and account for their investments using SS&C’s products and services.

Job Description

Description

SS&C Blue Prism is currently seeking an enthusiastic and motivated individual with a passion for customer success to join our team. You will be responsible for elevating the customer experience within SS&C Blue Prism’s strategic accounts and ensuring our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey.

Key Responsibilities:

• Own retention and growth for a portfolio of assigned customers in the region.
• Enable customers for success through professional services enablement across the portfolio.
• Becoming a trusted advisor by identifying Customers’ desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
• Delivering, measuring, and communicating ROI for our Customers, throughout the customer lifecycle.
• Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
• Ensuring Customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
• Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on development and execution of Account Strategy, driving Customer retention and expansion
• Strategically identifying new expansion opportunities within the existing Customer base and collaborate with sales teams to ensure growth attainment
• Accurately representing the Voice of Customers inside SS&C Blue Prism.

Requirements

Our Ideal Candidate Will Have:

• 5+ years of relevant customer-facing experience within a top-rated software or consulting organization (overall experience around 8-10 years). Prior experience in RPA or SaaS or subscription enterprise software company would be an added advantage.
• A background in Customer Success practice with extensive analytical and strategic experience
• A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle
• Flexibility to work in a rapidly changing, complex environment
• A passion for driving customer outcomes and promoting a customer centric organization
• Ability to analyze, interpret and capture insights from large amounts of data
• An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
• Excellent verbal and written communication skills
• Collaborative, team-oriented mindset, demonstrate integrity and a commitment to values
• Candidate should be open for business travel as the job may demand

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Read Full Description