Senior Data Center Technical Support Analyst in Annapolis, Maryland

Overview

Primary Focus

The Office of Technology Services (OTS) was established as a means of recognizing cost savings through the consolidation of State IT assets and resources. The creation of OTS consolidated a wide variety of existing hardware platforms, operating systems, database management systems, networks, third party software, and custom applications. OTS leads the State’s technology procurement process in order to standardize technology over the entire organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to the OTS suite of services which can eventually be offered to all in-scope agencies. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

About Cayuse Civil Services, LLC

Cayuse provides community focused technology solutions, program management, and business process services. Our integrated offerings, credentials, and diverse status allow local and state clients to engage quickly and confidently with Cayuse to deliver high-quality services on time and within budget. ​Cayuse is 100% Native American-owned and benefits an entire Tribal community through career opportunities and dividends. The profits from our company are reinvested in our growth and as a distribution to the Confederated Tribes of the Umatilla Indian Reservation.

Responsibilities

Job Responsibilities

• Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software

• Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions

• Coordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance

• Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance

• Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility

• Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support

• Review and determine the feasibility and advisability of proposed additions and modifications to the database

• Install and customize software and hardware to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.)

• Monitor network hardware resources through the implementation of a network inventory system

• Design and implement a communications system connecting the various components of an enterprise network

• Consult with vendors in the evaluation of software and hardware used in the management of the enterprise network

• Consult with users on various requirements and participation in the enterprise network

• Monitor and evaluate performance and efficiency of an enterprise network

• Establish and manage configuration data on network software and hardware components

• Monitor all attached devices in a complex LAN environment, such as workstations, servers, bridges, multi-station access units, etc., and analyze performance, diagnose performance problems, and perform load balancing

• Other duties as assigned

Qualifications

Minimum Job Skills and Qualifications

Minimum Qualifications:

• Should have at least six (6) years’ experience performing duties in large-scale Enterprise Architecture environments

• Must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies

• Must have experience in an Enterprise Architecture environment comprised of various components and must be familiar with how the various components of an Enterprise Architecture integrate

• Must have a general understanding and experience with at least one of the following EA components or similar technologies:

• Decision Center, Decision Server

• webMethods

• API Gateway

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

Preferred Qualifications:

• Should have a general understanding and experience with the following EA components or similar technologies:

• Nutanix

• VxRail

• ESXi

• vCenter

• NSX

• SRM

• Windows Server

• RedHat Enterprise Linux

• MS SQL Server 2014

• Nagios

• NewRelic APM

• NewRelic Infrastructure

• NewRelic Browser

• Octopus Deploy

• Puppet Enterprise

• Splunk

• Veracode

Minimum Skills:

• Ability to collect information, detect patterns, interpret data, integrate new information, and problem solve

• Strong verbal and written communication skills, particularly when it comes to communicating technical concepts and ideas

• Possess a high degree of initiative and autonomy

• Ability to respond effectively to customers with a sense of urgency

• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.

• Highly motivated with the ability to handle and manage multiple tasks at any one time

• Ability to forge new relationships, individual and teaming in nature

Reports to: Account Manager

Working Conditions

• Professional remote office environment

• Must be physically and mentally able to perform duties extended periods of time

• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position

• Must be able to establish a productive and professional workspace

• Must be able to sit for long periods of time looking at computer screen

• May be asked to work a flexible schedule which may include holidays

• May be asked to travel for business or professional development purposes

• May be asked to work hours outside of normal business hours

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range

USD $33.97 – USD $40.70 /Hr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1887/senior-data-center-technical-support-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)

Location US-

ID 102775

Category Information Technology

Position Type Full-Time Salary Exempt

Remote Yes

Clearance Required None