Senior Engagement Manager

Senior Engagement Manager 

Reports to: Client Success Director 

Jump is the UK’s leading provider of sustainability engagement and behaviour change programmes.
We provide digital solutions so our clients, including NHS Trusts, Universities, businesses and
local authorities, can engage their people to achieve their sustainability targets. Our mission
is to empower and motivate people to take action for a sustainable future.

We’re all about driving positive behaviour change through our website and mobile-app based
engagement programme. This means rewarding people for their positive actions, whether it’s
energy saving in the workplace or improving waste minimisation among residents. We’re proud to
be working with some of the largest and most progressive organisations in the UK who, like us,
believe that we will reach net zero much faster by bringing more people on the journey. We’re
also proud of our purpose-driven culture, united by our mission and ambitions to reach more
people with our award-winning product and service. 

About the role

As Senior Engagement Manager, you’ll be leading our team of Engagement Managers with the
overall aim to increase registration rates and member engagement, and drive behaviour change
across our programmes. That means getting employees, students and residents to register and
engage with our programmes.

You’ll be responsible for driving new ideas on how communications and content can maximise
engagement. You’ll work closely with the Client Success Team to align to client needs, and
you’ll input into new product feature developments and how these are rolled out with our
Product Manager.

As team leader, you’ll be overseeing an already established collaborative and creative team,
and supporting efficient ways of working to align with company growth goals.

You’ll also get creative yourself! You’ll create copy and content, such as newsletters and
social media assets, and we’ll train you so that you’re well-versed in our Content Management
System (which is similar to WordPress).

We’re a supportive, friendly and fun company looking for someone who is keen to try out new
ideas, enjoys collaborating as part of a team and keen to develop their own managerial and
leadership skills. We’ll train you on everything about our product and programmes, you just
need to be able to learn quickly and get stuck in. Enthusiasm for sustainability and making an
impact helpful.

Key Tasks

• Lead the Engagement Team, supporting colleagues to collaborate and excel at their roles.
• Line management of Engagement Managers including individual goal setting and development
• Oversee content and communications produced by Engagement Managers, ensuring high quality,
  consistency and impact-driven
• Present engagement ideas and knowledge to clients
• Create and design digital assets and written content for a range of channels, including
  social media, newsletters and web platforms using Canva and Adobe Creative Cloud. 
• Create digital newsletters and use Mailchimp to manage contact lists, send communications
  and track performance
• Develop an excellent knowledge of Jump’s own Content Management System.
• Make data-informed decisions to increase member engagement and registration rates, working
  closely with internal colleagues to align with company objectives and key results

Attributes

• Excellent interpersonal skills, able to build relationships with a hybrid team
• Experience managing or supervising people is ideal, although if no experience then a keen
  interest to learn and an awareness of what an effective manager looks like
• User-centric approach to content – demonstrative experience of adapting language, tone and
  messaging for a wide range of audiences to maximise impact
• Able to work in a small, fast-paced organisation with a resilient, proactive, creative and
  flexible approach
• Able to quickly learn new technologies and systems
• Strong organisation, prioritisation, and time management skills
• Experience creating engaging content. Knowledge in using Canva and/or Adobe useful
• Experience using a Content Management System. Knowledge of HTML/CSS useful. 
• Passion for and commitment to Jump’s mission
• Excellent English written and verbal communication skills.

Our offer to you 

Job type: Full time, 5 days a week 

Starting salary: £32,000 – £35,0000 depending on experience + annual bonus
(around 10% in previous years) 

Holidays: 22 days per annum (plus bank holidays and 3 days Christmas wellbeing
week) + extra day for every year of service 

Hybrid working: 50:50 working from home and in the office within 50 miles of
the office (Brixton/Clapham Common), and 1 day a week for those further than 50 miles. 

• Benefit from our Employee Ownership Trust structure (i.e. tax-free annual bonus)
• Flexible working outside of core hours (10:00 – 16:30 Mon-Fri)
• Annual company bonus scheme.
• Wellbeing week over Christmas
• Early Friday finish – 4pm instead of 5:30pm.
• Extra day of holiday for every year of service.
• £200 Personal Development and Wellbeing budget each year.
• Opportunity for 4-week sabbatical leave at 10% pay after 2 years of employment.
• Paid volunteering day each year and time off to donate blood.
• Cycle 2 Work programme
• Employee Assistance Programme
• Employee Discounts Programme
• Compassionate Leave
• Company Pension Scheme
• Friendly team culture with quarterly all-team socials

Application Process

• Submit your CV and short cover letter to our Application Portal. If you wish, you can also
  submit up to 2 examples of content you’ve created.
• 20-minute phone interview with Client Success Director
• 45-minute interview with Client Success Director and CEO, and short content creation task
• Ideally the candidate will start on 18th November 2024 to allow for a two-week handover
  period.

Deadline for applications: 07/10/2024. 

Applications will be assessed and invited for
the first phone interview on an ongoing basis, so we encourage applying early.

Jump into your new career

At Jump, we value empathy, impact, innovation, fun, collaboration, and entrepreneurial spirit –
but most of all, we want you to feel comfortable to be yourself. We value all cultures,
backgrounds and experiences, as we truly believe that diversity drives innovation. We
particularly welcome applications from disabled, Black, Asian and minority ethnic candidates as
these groups are under-represented within the sustainability and technology sectors. 

Express yourself, join our community and help us empower & motivate people to take action
for a sustainable future. 

To be considered, please submit your CV, a (short) cover letter explaining why you want
the job and how you meet the criteria above to our Application Portal.  If you wish, you can also submit up to 2 examples of
content you’ve created.