Senior Global Content Producer – US

United Nations Human Settlements Programme (UN-HABITAT)

’ mission and believe a better world is possible.

General Position Summary

Under the supervision of the Director of Global Photography, the Senior Global Content Producer will help to plan complex international asset gathering trips, and will be deployed on 4-6 of these trips per year. While deployed, the Senior Global Content Producer is responsible for conducting thoughtful and creative interviews with Mercy Corps’ program participants, staff, partners, and others, which will be used for a wide variety of purposes, such as fundraising campaigns, web stories and donor communications. In this role, they will be on the front lines of our work, and will often serve as the face of the Global team to project participants, country teams, experts, consultants and others. The Producer will frequently work in remote, insecure, and dangerous locations. When not deployed, the Producer will help to manage and execute the pre-production process, as well as help to package and distribute assets during post-production. They will also write finished pieces to support fundraising and communication objectives.

The Producer will work in close partnership with multiple teams, including Creative, Marketing, Communications, programs, SPOs (Sr. Program Managers), TSUs (Technical Support Units), and country teams.

Essential Job Responsibilities

Strategy and Vision

  • Translate complex issues into compelling and accessible content that is user-friendly for a diverse array of needs, including donor communications, web stories, email campaigns, and social media.
  • Work with the Director of Global Photography to develop and refineasset gathering processes and
  • Support the annual asset gathering planning process, helping to plan and participate in cross-departmental and SPO meetings.
  • Represent the asset gathering team in departmental meetings.

Pre-Production

  • Act as a project manager, developing and managing asset gathering timelines and deliverables, ensuring timely delivery to stakeholders.
  • Work with the Director of Global Photography to ensure Mercy Corps’ core pillars and thematic issue areas are covered during asset gathering trips.
  • Work with in-country procurement teams to hire and manage translators and transcribers, ensuring quality of work.

Deployment

  • Work with the Director of Global Photography to manage and execute 4-6 international asset gathering trips per year, often to insecure/dangerous locations.
  • Bring Mercy Corps stories to life through insightful, thoughtful, authentic interviews that tell the story of our work and the people behind it, conducting between 20-30 interviews per trip with project participants, staff, partners and experts.
  • Manage the consent process during asset gathering trips, communicating Mercy Corps’ consent policy to team members, program participants, and translators.
  • Work with the Social Media team to obtain photos, videos, and stories, to be produced into social media content as needed.
  • Support the training of new freelancers under the supervision of Director of Global Photography, as needed.
  • Lead freelancers on asset gathering trips as needed.
  • Deploy to emergency responses as needed.
  • Provide trainings for country teams on participant interviewing and storytelling.

Post-Production

  • Compile, write, and distribute a content catalog with 20-30 story briefs for each asset gathering trip, as well as one photo captions document per trip.
  • Create written, bylined pieces for external publication, in cooperation with the Editorial Manager and Creative Team.
  • Provide additional writing support as needed.

Supervisory Responsibility : None

Accountability

Reports Directly To: Director of Global Photography

Works Directly With: Other teams within Brand Marketing and MarComms Teams, including Creative, Digital Marketing, and Communications; RD audience teams, SPOs, in-country communications staff, in-country staff, and other global staff.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • BA/S or equivalent in a relevant field required – Journalism, English, creative writing or related field.
  • 4+ years of experience writing for a variety of audiences. Diverse portfolio of writing samples required.
  • Excellent interviewing skills that help create accurate, thorough, and emotionally evocative content, with the ability to navigate complex issues surrounding inequality and inequity, as well as sensitivity to those who have experienced conflict, insecurity and economic vulnerability.
  • Familiarity with high ethical standards for interviewing and asset gathering.
  • Ability to conduct interviews and write with a style and voice that is consistent with the Mercy Corps brand.
  • Superior written and verbal communications skills are a must. Able to distill concepts and translate technical language into compelling human stories.
  • International travel experience is Experience working in complex and hostile environments is strongly preferred.
  • Skilled in project management, vendor management, and complex trip planning.
  • Skilled in intercultural communication. Comfortable working in environments that regularly involve cultural barriers.
  • Strong strategic thinker, with excellent teamwork and organizational skills, and attention to detail.
  • Excellent interpersonal skills, with an ability to communicate clearly and passionately, both in writing and verbally. Positive attitude and solution-oriented approach to work is a must.
  • Fluency in English, written and verbal; fluency or some level of language ability in languages where Mercy Corps works is a plus.
  • Familiarity with Mercy Corps’ work preferred.

Success Factors

The successful Producer will be a talented and experienced interviewer and creative writer, who can connect the Mercy Corps brand with the target audience’s perspective through storytelling. They are a keen strategist who can contribute to developing complex annual asset gathering plans and processes. They are a seasoned international traveler, who is comfortable working long days in remote and sometimes dangerous places. They will have an appetite for going anywhere that important stories are happening, frequently to insecure locations experiencing active conflict or natural disasters. They are able to think clearly under pressure and make decisions quickly on the ground, always ensuring that high quality assets are delivered. Flexibility is crucial in this position, as situations and needs often change rapidly.

With strong organizational and interpersonal skills, this person is able to work collaboratively and effectively with our global teams in both the pre-production and post-production phases of trips, and is able to work and communicate effectively with staff and project participants from a variety of backgrounds. The ideal candidate is an agile writer who takes feedback constructively and views writing as a collaborative process. They work well independently when necessary, and are able to function as part of a larger team as well.

Living Conditions / Environmental Conditions

This position can be based remotely anywhere in the US. International travel (up to 35%) to remote locations is required with this position. Estimated travel includes four to six, 2-3 week trips annually. This position requires exceptional work schedules, including evenings and weekends, 12-16 hour days, and 2-3 weeks at a time with no days off. Security conditions are volatile, with a range of violence and insecurity, requiring close monitoring and vigilance.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.


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