Senior ICT Associate ( Systems and Applications) GS7 Dakar, Senegal #119453

UNICEF works in a few of the world’s hardest locations, to succeed in the world’s most deprived youngsters. To avoid wasting their lives. To defend their rights. To assist them fulfill their potential.

Throughout 190 international locations and territories, we work for each little one, in every single place, each day, to construct a greater world for everybody.

And we by no means quit.

For each little one, a Champion

This UN Home undertaking in Senegal is undertaken inside the framework of the UN Secretary-Generals reform initiative, the Effectivity Agenda, because it strives in the direction of the next high quality of companies (as measured by means of shopper satisfaction) and extra environment friendly administration using Mutual Recognition to create a Frequent Again Workplace/Native Shared Companies Centre.  

Within the new workplace compound, the UN will merge the service supply of some administrative companies and have a devoted service group that may present these companies to all UN organizations. The service group will observe an Impartial Undertaking Unit mannequin, and the service group is subsequently known as the IPU group. 

The IPU group can be accountable for the design and, subsequently, the supply of Facility Administration, Administration, IT, and Safety companies. The vary of service strains may improve because the UN effectivity agenda additional develops.  

The IPU is predicted to pursue shopper satisfaction in all selections, huge and small, and the group’s efficiency analysis will, subsequently, to a big extent, be measured through shopper satisfaction scores.  

The IPU includes 26 UN workers and is a part of an annual finances of round $8 million. 

The IPU is hosted by UNICEF and reviews to a Administration Board consisting of all of the heads of the UN organizations current in Senegal and is chaired by the UN Resident Coordinator.

How are you going to make a distinction?

Goal of the job

Duties:

Below the steerage and direct supervision of the ICT Specialist – Infrastructure, the ICT Senior System and Functions Affiliate on the G7 stage can be accountable for adopting and sustaining backend techniques, guaranteeing that every one servers and automation techniques are successfully working inside the agreed parameters and that every one IPU backend techniques/knowledge facilities are totally useful. The incumbent will work along with the Infrastructure and Assist groups in implementing, deploying, and sustaining techniques to enhance buyer expertise. The incumbent can be accountable for deploying product updates, figuring out manufacturing points, and implementing integrations that meet the enterprise’s wants. Assist performance and options to attach numerous and disparate software program functions inside the enterprise. The incumbent will coordinate with the subject material specialists from all of the IPU sections, reminiscent of Administration, Buyer Companies, Amenities Administration, ICT, Safety, and different stakeholders, to check numerous options.

Abstract of key capabilities/accountabilities:

Inside delegated authority, the Senior System and functions Affiliate

• Administration of ICT backend infrastructure
• Coordinate and collaborate with different groups to make sure safety, availability, reliability, and scalability of company functions to satisfy enterprise calls for.
• Upkeep, troubleshooting, System Monitoring and Efficiency administration 
• Facilitation of knowledge-building and knowledge-sharing.

A. Administration of ICT backend infrastructure:

• Handle the ICT backend infrastructure reminiscent of Servers, digital setting, storage, and different IT techniques on-premises or cloud-based  
• Guarantee all of the tools is protected in opposition to viruses by putting in the most recent safety software program and monitoring it usually (each day) for any breach and take applicable motion.  
• Guarantee Implementation of backup and restoration procedures for servers and storage as per the established pointers.  
• Take total duty for the safety of ICT Backend infrastructure operations and be sure that applicable controls are carried out
• Preserve hybrid setting as on-premises server companies reminiscent of file, printing, DNS, DHCP, and probably cloud-based companies
• Create and preserve consumer accounts
• Create and preserve teams
• Guarantee clean working of the Observe Me Printing system
• Help in creating Catastrophe Restoration plans, guaranteeing these are in step with the Company Enterprise Continuity Plan
• Produce enterprise instances for really useful structure and infrastructure adjustments, figuring out the anticipated enterprise advantages, along with the dangers and penalties of failure to assist infrastructure efficiency reporting.
• Guarantee alignment of the ICT operation with the worldwide ICT operational grasp plan, technique, insurance policies and pointers.

B. Coordinate and collaborate with different groups to make sure the safety, availability, reliability, and scalability of company functions to satisfy enterprise calls for, specializing in the achievement of the next outcomes:

• Collaborate with specialists from all of the IPU sections, reminiscent of Administration, Buyer Companies, Amenities Administration, ICT, Safety, and software program builders, to make sure that growth follows established technical and system necessities 
• Assist performance and options to attach numerous and disparate software program functions inside the enterprise (API dev…)
• Set up of economic and in-house developed software program and associated upgrades and anti-virus applications on a well timed foundation beneath the steerage of ICT infrastructure.
• Help in planning and ongoing growth of the UN Home widespread structure and infrastructure, making use of Programs Considering and Lean approaches to drive out additional efficiencies and prices.

C. Upkeep, troubleshooting, Programs Monitoring and Efficiency administration 

• Carry out routine utility upkeep to make sure the manufacturing setting runs easily.
• Develop upkeep necessities and procedures  
• Implement and preserve techniques monitoring and alerting  
• Preserve monitoring techniques and dashboard  
• Collaborate with third-party software program builders and different stakeholders to take care of the next availability of techniques and most efficiency of automation techniques  
• Present related common techniques efficiency reviews  
• Recommends efficiency enhancements by performing hole evaluation, figuring out different options, and aiding with modifications  
• Establish and analyze root causes of efficiency points and technical issues, and suggest and implement enhancements and correction measures as per the group’s procedures, requirements, and sources.

D. Ensures facilitation of data constructing and information sharing within the Diamniadio UN Home, specializing in the achievement of the next outcomes:

• Set up versioning management and collaborate with software program builders to take care of a strong and agile model management
• Set up a git repository of documentation of all operational codes and replace the intranet portal for ICT information administration
• Improve and doc system processes and procedures to enhance consistency and preserve inside information continuity and competency
• Design and implement instruments for change administration.

To qualify as an advocate for each little one you should have…

Training

• Secondary schooling is required, supplemented with formal coaching at college stage in Laptop Science, Info Programs, Telecommunications, Engineering.
  * For this place, a bachelor’s diploma from a acknowledged educational establishment in a related area could exchange three years of associated work expertise. A grasp’s diploma could exchange extra two years.

Expertise

• 7 years of working expertise managing backend techniques (Home windows – Linux server) and expertise in VMware and/or Hyper V deployment and upkeep is fascinating.
• Supply and model management instruments reminiscent of Git, programming languages (together with Python, Ruby, C++, Java, JS, SQL), and challenge monitoring and visualization instruments (Jira, Tableau, Energy BI) instruments are property.
• Earlier hands-on expertise and information of DevOps is an asset.

Language necessities

• Fluency in French and a great working information of English is required.
• Information of one other official UN language or a neighborhood language is an asset.

For each Youngster, you exhibit…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin the whole lot we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

UNICEF competencies required for this publish are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and moral consciousness (3) Drive to realize outcomes for impression (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

Core Competencies

• Demonstrates Self Consciousness and Moral Consciousness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to realize impactful outcomes (1)
• Manages ambiguity and complexity (1)

In the course of the recruitment course of, we check candidates following the competency framework. Familiarize your self with our competency framework and its totally different ranges: competency framework here.

UNICEF is right here to serve the world’s most deprived youngsters and our world workforce should mirror the variety of these youngsters. The UNICEF family is committed to include everyone, regardless of their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or another private attribute.
We provide a wide range of benefits to our staff, together with paid parental go away, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the usage of versatile working preparations.
UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and targets of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is dedicated to advertise the safety and safeguarding of all youngsters. All chosen candidates will, subsequently, bear rigorous reference and background checks, and can be anticipated to stick to those requirements and rules. Background checks will embrace the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to supply extra data to conduct a background verify.

Remarks:

UNICEF’s lively dedication in the direction of range and inclusion is important to ship the very best outcomes for youngsters. For this place, eligible and appropriate feminine candidates are inspired to use.

UNICEF appointments are topic to medical clearance.  Issuance of a visa by the host nation of the obligation station, which can be facilitated by UNICEF, is required for IP positions. Appointments are additionally topic to inoculation (vaccination) necessities, together with in opposition to SARS-CoV-2 (Covid). Authorities workers which might be thought of for employment with UNICEF are usually required to resign from their authorities earlier than taking on an task with UNICEF. UNICEF reserves the fitting to withdraw a suggestion of appointment, with out compensation, if a visa or medical clearance isn’t obtained, or needed inoculation necessities should not met, inside an affordable interval for any cause.

Solely shortlisted candidates can be contacted and advance to the subsequent stage of the choice course of.

UNICEF and different UN Businesses can be transferring to the brand new United Nations Home, presently beneath building in Diamniadio, 30 kilometers from downtown Dakar.