Senior Information Communication Technology Associate, (GS7), (TA), (6 Months only), Mogadishu #126478

UNICEF works in among the world’s hardest locations, to achieve the world’s most deprived youngsters. To avoid wasting their lives. To defend their rights. To assist them fulfill their potential.

Throughout 190 nations and territories, we work for each youngster, in every single place, on daily basis, to construct a greater world for everybody.

And we by no means quit.

For each youngster, Hope.

www.unicef.org/somalia

How are you going to make a distinction?

Objective of the Submit

The Senior Info and Communications Know-how (ICT) Affiliate performs actions pertaining to UNICEF’s ICT methods together with desktop administration, server operations, {hardware}, and software program. Specialised actions might embrace technical assist within the testing and implementation of recent utility system releases, modules and functionalities and methods administration duties.

ICT Administration:

• Analyzing practical points, creating practical specs, and figuring out the necessity for brand new methods or re-engineering/enhancements of the prevailing methods or functions.
• Supporting the event, programming, testing, debugging and implementation of recent functions and methods and customizing present functions.
• Figuring out system vulnerabilities and related safety patches; prioritizing, evaluating, testing, and making use of third-party patches.
• Offering second-level assist to customers on methods functions together with help on technical points, establishing consumer entry safety profiles, and different associated consumer points.
• Drafting technical documentation and manuals.
• Assessing coaching wants, creating, and presenting structured and advert hoc coaching to customers as required.
• Aiding within the administration of specialised ICT tasks, significantly within the space of growth and implementation of recent methods and functions.
• Getting ready periodic and advert hoc reviews.

ICT Workplace Buyer Service Help:

• Enlisting the assist and cooperation of consumer employees from throughout the workplace within the set up and upkeep/troubleshooting of ICT functions.
• Liaises and interacts with colleagues, customers, and consumer teams in establishing utility necessities, proposing them to the involved growth entity, and offering coaching in new methods and functions.
• Coordinate with exterior service suppliers, corresponding to telephony suppliers, and consultants, making certain supply of agreed providers and immediate decision of service points.
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To qualify as an advocate for each youngster you’ll have…

Schooling

• Completion of Secondary training is required, supplemented with formal coaching on the college stage in Pc Science, Info Programs, Telecommunications, and Engineering.
• ITIL Basis Certificates or equal buyer assist certification is an asset.

Expertise

• A minimal of seven years of sensible work expertise in data expertise, requiring systematic strategies of troubleshooting and problem-solving is required. Nevertheless, for this place, a bachelor’s diploma from a acknowledged educational establishment in a related discipline might change three years of associated work expertise. A grasp’s diploma might change an extra two years.
• Expertise in offering help to customers on IT services and using functions and diagnostic instruments is required.
• Sensible expertise in offering technical and enterprise Buyer Help and Companies is required.
• Sensible expertise and dealing information of assorted pc platforms and functions is required.

Technical Competencies

• In-depth information of pc data methods, together with micro-computer working methods software program (e.g., Home windows, Linux, different apps), {hardware} and functions software program and different workplace expertise tools.
• Data of LAN and WAN infrastructure.
• Data of Telecommunication (VHF Radios and PBX)
• Capability to accurately and promptly determine issues, develop options and resolve points.
• Superior information of the organizations ICT rules, guidelines and procedures in addition to methods and functions
• Capability to develop functions in Microsoft SharePoint and reviews in Energy BI will likely be a bonus.

Language Necessities:

• Fluency in English is required. Data of one other UN language or native language of the obligation station is taken into account as an asset.

For each Youngster, you show…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin the whole lot we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

 

UNICEF competencies required for this publish are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and moral consciousness (3) Drive to attain outcomes for affect (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

In the course of the recruitment course of, we check candidates following the competency framework. Familiarize your self with our competency framework and its completely different ranges: competency framework here.

UNICEF is right here to serve the world’s most deprived youngsters and our international workforce should replicate the range of these youngsters. The UNICEF family is committed to include everyone, regardless of their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or some other private attribute.
We provide a wide range of benefits to our staff, together with paid parental depart, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages using versatile working preparations.
UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and targets of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is dedicated to advertise the safety and safeguarding of all youngsters. All chosen candidates will, subsequently, bear rigorous reference and background checks, and will likely be anticipated to stick to those requirements and ideas. Background checks will embrace the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to offer further data to conduct a background test.

Remarks:

UNICEF’s energetic dedication in direction of variety and inclusion is vital to ship one of the best outcomes for youngsters. For this place, eligible and appropriate feminine are inspired to use.

UNICEF appointments are topic to medical clearance. Appointments are additionally topic to inoculation (vaccination) necessities, together with in opposition to SARS-CoV-2 (Covid). Authorities staff which are thought-about for employment with UNICEF are usually required to resign from their authorities earlier than taking on an task with UNICEF. UNICEF reserves the appropriate to withdraw a suggestion of appointment, with out compensation, if a visa or medical clearance isn’t obtained, or needed inoculation necessities are usually not met, inside an inexpensive interval for any cause.

Solely shortlisted candidates will likely be contacted and advance to the following stage of the choice course of.