Senior IT Support Analyst

Put up Title: Senior IT Assist
Analyst 
Crew: Info Expertise
Ref No: 202421
Grade: H (HEO)
Wage: £30,573 + £5,000 relying on
expertise.

A Recruitment and Retention Allowance (RRA) as much as £5,000 every year, professional rata, could also be
agreed. This allowance is discretionary and can depend upon candidate’s {qualifications} and
expertise.

This publish could have a base in both Peterborough or Aberdeen.

JNCC has adopted a hybrid working method, permitting colleagues to learn from time in
the workplace, with the pliability additionally to make money working from home. JNCC operates a rota schedule for all
IT Operations employees which means this publish holder will must be within the workplace at the least twice a
week. We are able to present extra particulars on the interview and supply phases.

Who’re JNCC?

Established in 1991, we’re the UK’s statutory advisor on points affecting the pure
surroundings throughout the UK and internationally. Our main function is advising all 4
Governments of the UK. We additionally work with non-public sector organisations to assist resolution
making on the sustainable use of marine waters and pure sources across the UK. JNCC is led
by the Joint Committee, which brings collectively members from the character conservation our bodies for
England, Scotland, Wales and Northern Eire and impartial members appointed by the
Secretary of State for the Setting, Meals and Rural Affairs underneath an impartial Chair.
Assist is supplied to the Committee by approx. 300 individuals who convey collectively scientific and
technical experience, in depth information of coverage at world, European and nationwide ranges, and
abilities in working with different organisations. Employees are primarily based in two foremost places of work in Peterborough
and Aberdeen.

Why JNCC?

We’re sufficiently small (c.300 employees) that your voice is heard by everybody together with the
CEO, however large enough that we’ve all the abilities, sources and folks you’ll must get the
job carried out. All our employees are obsessed with conservation and making a distinction to the world
we stay in. We’ve a really versatile, inclusive and welcoming organisational tradition. Our
Govt Administration supplies staff with the liberty and instruments you will want, and our
pleasant workforce will help you in your function.

JNCC is dedicated to sustaining worker well being and wellbeing, whether or not it’s
bodily, emotionally, financially or socially, and presents a variety of advantages to assist
staff on this. Such advantages embrace the choice to affix the Civil Service Pension Scheme,
skilled and private improvement alternatives in addition to an thrilling job in a novel
surroundings.

Hours of labor: Full-time

Regular minimal hours of attendance for the publish are 36 hours per week over a 5-day interval,
Monday to Friday.

Flexi time is on the market. This publish may additionally be appropriate for job share.

Annual Depart:

The annual go away allowance is 25 days per yr, rising to 30 days per yr after 5 years’
service. There are additionally 12 days public and privilege go away. Half-time employees will obtain this
on a professional rata foundation.

Put up background

We’re in search of a extremely expert and skilled second or third line assist analyst to affix
JNCC’s IT Operations and Cyber Safety workforce. As a Senior Assist Analyst throughout the IT
Operations and Cyber Safety Crew, you will be a key participant in defending our on-premises and
cloud-based methods and guaranteeing seamless IT companies for JNCC employees. Working collaboratively
with skilled colleagues, you will present second and third-line assist on the JNCC helpdesk,
tackling complicated technical points and delivering options that preserve our group operating
easily. As well as, you’ll get the chance to work alongside and collaborate with each
our Knowledge Safety Supervisor and Info Administration Specialist to additional improve our
inside methods to make sure legislative compatibility.

The function is hybrid; nevertheless, you can be anticipated to be within the Peterborough workplace for two days a
week.

Put up Duties

• On-premises methods assist:
  • Preserve and troubleshoot community infrastructure, together with, switches, and firewalls.
  • Guarantee safe entry by way of VPN expertise for distant customers.
  • Utilise centralized software program deployment instruments to effectively replace purposes throughout the
    group.
  • Deploy automated builds of laptops for brand spanking new customers, guaranteeing configuration consistency.
  • Handle community servers and significant companies like DNS, DHCP, and digital desktops powered by
    Hyper-V.
  • Oversee backup methods primarily based on Veeam and handle storage gadgets.
  • Often work together with the Cyber Safety Officer to handle patching of vital methods in
    order to take care of a secured secure surroundings.
• Workplace 365 and MS Azure surroundings
  • Managing, configuring, and supporting JNCC’s Workplace 365 surroundings.
  • Administer the Endpoint supervisor cellular system administration system.
  • Present technical assist for JNCC’s company Apple telephones.
• MS Azure
  • Enhancing, managing, and configuring JNCC’s rising MS Azure surroundings
• Different Duties:
  • Reply promptly and successfully to helpdesk tickets, resolving technical points and
    offering person assist.
  • Doc options and keep correct information base information.
  • Collaborate with colleagues to share information, escalate complicated points, and contribute to
    workforce initiatives.
  • Keep updated with evolving applied sciences and IT greatest practices.
  • Take part in steady studying and coaching alternatives.
  • Undertake analysis initiatives to make sure that JNCC’s technical infrastructure meets the wants
    of JNCC’s technique and person necessities.

Technical

To be a profitable candidate you can be/have:

• Superior Id Administration:
  • Azure Lively Listing (AAD) configuration and administration
  • Multi-Issue Authentication (MFA) implementation
  • Conditional entry insurance policies
  • Consumer lifecycle administration (provisioning, de-provisioning, and many others.)
• Endpoint Administration:
  • Microsoft Endpoint Supervisor (MEM) configuration and deployment
  • Intune for cellular system administration (MDM) and cellular software administration (MAM)
  • Configuration profiles for gadgets
  • Compliance insurance policies and reporting
• Safety & Compliance:
  • Home windows Defender configuration and administration
  • Risk detection and response
  • Safety insurance policies and greatest practices
• Microsoft Azure Fundamentals:
  • Understanding of core Azure companies (IaaS, PaaS, SaaS)
  • Familiarity with Azure subscription administration and useful resource teams
  • Data of Azure safety ideas (identification and entry administration)
  • Fundamental understanding of Azure digital machines and deployment choices

Whereas not a requirement, when you have an understanding of making and managing SharePoint websites
by way of Workplace 365, we might love to listen to about it in your software.

Behaviours

• Managing a High quality Service
• Working Collectively
• Altering and Enhancing
• Delivering at Tempo

Within the occasion that we obtain a big quantity of purposes we reserve the appropriate to conduct the
sift primarily based on the Lead Behaviour of Managing a High quality Service

Please see the CS Behaviours framework for extra particulars at this grade.

Nationality necessities 

This job is broadly open to the next teams: 

• UK nationals
• nationals of Commonwealth international locations who’ve the appropriate to work within the UK
• nationals of the Republic of Eire
• nationals from the EU, EEA or Switzerland with settled or pre-settled standing or who apply
  for both standing by the deadline of the European Union Settlement Scheme (EUSS)
• related EU, EEA, Swiss or Turkish nationals working within the Civil Service
• related EU, EEA, Swiss or Turkish nationals who’ve constructed up the appropriate to work within the
  Civil Service
• sure members of the family of the related EU, EEA, Swiss or Turkish nationals

JNCC don’t present sponsorship.

Cut-off date and interview date

The deadline for this publish is 23:55 on Sunday, 14 April 2024

The anticipated interview date is week commencing Monday, 22 April 2024