Senior Manager, Collection Analytics

Job title:

Senior Manager, Collection Analytics

Company

Fairstone

Job description

At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.Be part of our talented and growing team! We are currently looking for a Senior Manager, Collections Analytics, to join our team, reporting to the VP, Collections.We are looking for a Senior Manager, Collections Analytics to lead a team of analysts and specialists within the collections department. The manager will be responsible for all analytics, reports, forecasts and any tasks involving the production and/or analyses of data for the collections department. The scope includes all Fairstone Bank as well as Fairstone Financial collections portfolios. The manager will be the owner of the end-to-end collections contact strategies including contact strategy development, deployment, optimization, and performance monitoring while ensuring adherence to guidelines, regulatory requirements, and alignment with industry best practices.The Senior manager will assist the leadership team in making decisions by ensuring they have relevant data and analytics that will support the decisions and will also work with leaders from different departments on project and initiative and is expected to provide complex yet comprehensive analyses to help make decision that drive these projects and initiatives.“Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence.”WHY JOIN US?BECAUSE WE ARE PROUD TO BE One of Montreal’s Top Employers for 2024 for the fourth consecutive year by the editors of Canada’s Top 100 Employers.WE OFFER:

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Education: Tuition reimbursement program covering expenses up to $3,000 per year.
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

WHAT WILL YOU WORK ON?

• Overseeing the professional development of the team using personalized development plans
• Overseeing the technical and personal development of the employees in line with their professional development plan and their career prospects
• Providing ongoing coaching to employees so that they can implement an effective development strategy suited to business realities while ensuring that their contribution is recognized at the Bank
• Supporting the team in developing their technical and business skills through training and targeted assignments
• Maintaining close contact with the team with regular one-on-one and team meetings
• Continuously promoting Fairstone’s Bank values and adhering to the leadership principles
• Act as the technical SME and gatekeeper for Power Curve Collections (PCC)
• Support day-to-day management of all operational areas of the Collection team including vendor management/monitoring.
• Partner and develop strategies with Risk to improve operations, forecast and monitor loss rates, etc., to achieve goals
• Drive material improvements in Collections & Recoveries performance by recommending new calling strategies, segmentations, collections strategies, etc.
• Continuously improve efficiency and drive material improvements in Collections and Recoveries
• Stay abreast of new technology and Collection best practices/strategies and ensure the business is constantly evolving to remain competitive
• Support the business with large projects and ensure they respect budget, scope, timelines and deliver the required benefits

WHO ARE WE LOOKING FOR

• Minimum of 5 years’ experience in a leadership/management position
• Minimum of 5 years related work experience in analytical roles, preferably in an analytical role within a financial institution. Knowledge of consumer lending industry, credit card and automobile financing will set the successful candidate apart.
• Undergraduate degree in Analytics, Applied Mathematics, Economics, Statistics or related analytical field of study or equivalent combination of training and experience. Graduate degree preferred.
• Experience working with very large databases, data mining and/or data warehousing.
• Experience in programming and experience in manipulating data using tools like SAS, SQL, R or Python
• Experience with Power BI or comparable data mart and visualization tools considered an asset.
• Strong communication skills (oral and written) and the ability to interact with all levels of the organization.
• Dialer, interactive communication tools and call center analytics experiences are great assets

WE ARE PROUD TO BE: Montreal’s Top Employers 2024 by Canada’s Top 100 Employers!Learn more:Follow us on LinkedIn:If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Time Type: Full timeJob Type: Permanent

Expected salary

Location

Montreal, QC

Job date

Sun, 14 Apr 2024 02:29:11 GMT

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