Senior Manager, Gift Processing Senior Manager, Gift Processing

United Nations Development Programme (UNDP)

JOB DESCRIPTION

 

About MSF-USA Medical doctors With out Borders

Medical doctors With out Borders/Médecins Sans Frontières (MSF) is a global humanitarian group offering medical care to individuals affected by battle, epidemics, disasters, or exclusion from well being care in over 70 international locations. We had been fashioned in France in 1971 as an affiliation by a gaggle of medical doctors and journalists to go to emergency conditions and to deal with sufferers with dignity whereas bearing witness independently of geopolitical boundaries. MSF is now a world motion of greater than 25 MSF organizations, working in over 70 international locations. We cooperate as a global, impartial, medical humanitarian affiliation that provides medical help to populations in misery, victims of pure or artifical disasters, and civilian victims of armed battle, with out discrimination and no matter race, faith, age, gender/intercourse, nationwide or ethnic origin, coloration, incapacity, sexual orientation, genetic data, or political affiliation and offers help to the inhabitants in misery and intervenes worldwide. MSF employees additionally “bear witness” by talking out about our work and what’s skilled on the bottom, not solely to attract the world’s consideration to crises, however to face in solidarity with our sufferers and colleagues who’re experiencing these emergencies firsthand.

We welcome candidates who convey all kinds of backgrounds and experiences to affix us in working towards MSF’s social mission.

Function Overview

The Senior Supervisor of Reward Processing is answerable for the administration of the staff that processes all fundraising income.

Division Accountabilities

Prospecting

Pursue strategic alternatives in coherence with MSF-USA´s technique, that create long-term worth for the motion by figuring out and growing new viewers segments or donors for its mission.

Donor Cultivation, Engagement and Administration

Construct belief and loyalty with potential and present donors. On the easiest stage, replace donors on actions. At a extra advanced stage, construct long-term relationships with key donors and key donor segments. Take total duty for designing, growing, and delivering the donor engagement technique. Could also be by way of channels or by way of private relationships.

Fundraising

Safe dependable, sustainable and environment friendly sources in alignment with MSF-US commitments.

 

Model Positioning

Drive consciousness and consideration by way of model positioning based mostly on the model technique and implement model plans.

Greatest-in-Class Fundraising Techniques and Capabilities

Deploy and champion the newest technological methods and capabilities that push the boundaries of what Growth can produce for its donors.

Roles Particular Outcomes
Budgeting

Handle funds plans for a division; might contain improvement or supply (or each).

Administration

Develop a variety of administrative processes and supply administrative help and knowledge processing to permit for the environment friendly operating of the enterprise.

Stakeholder Administration

Develop and implement stakeholder engagement plans for initiatives to determine related stakeholders, to develop optimistic stakeholder relationships, and to make sure that every stakeholder has an applicable share of voice.

Information Administration

Handle key points of the information administration system. This consists of being answerable for growing or working key components of the system.

Efficiency Administration

Handle and report on the efficiency of the operate / enterprise space; set applicable efficiency goals for direct studies and maintain them accountable for reaching these; take applicable corrective motion the place essential to make sure the achievement of annual enterprise goals.

Advertising and marketing Marketing campaign Growth – Vendor Administration

Develop and preserve strategic relationships with key advertising distributors, specializing in long-term partnership advantages and strategic alignment with MSF goals. Negotiate contracts to make sure profitable campaigns and worth for cash.

These core accountabilities shouldn’t be construed to include each operate/duty which may be required to be carried out by an incumbent on this job. Incumbents are required to carry out different capabilities as assigned.

  Complexity and Downside-Fixing Expertise
  • Operates as a acknowledged knowledgeable to shift into and out of a psychological mindsets related to assessing the information and circumstances of the present scenario and/or surroundings and making the suitable/revolutionary changes to considering and work habits to thrive in any state of affairs. Usually often known as an issue authority.
  • Applies experience to behave as an authority to precisely determine and perceive the important thing donation influences pertaining to a chance.
  • Applies experience to behave as an authority to rapidly and successfully set up belief inside the shopper’s group.
  • Applies experience to behave as an authority to orient MSF-USA round delivering to the important thing wants of their donors.
Behavioral Competencies
THOUGHT: How MSF USA employees perceive the group, handle complexity, and contribute by creating the brand new and totally different.

Folks Focus

Builds sturdy relationships and delivers options geared to aiding others. Solicits suggestions and knowledge; conveys a transparent understanding of the extent of service the staff is offering; takes motion when requirements should not met by staff; aligns processes with organizational wants.

Manages Complexity

Is sensible of advanced, excessive amount, and typically contradictory data to successfully clear up issues. Constantly seems at advanced points from many angles; obtains a wealthy and deep understanding; swiftly cuts to the core situation; skillfully separates root causes from signs.

World Perspective

Takes a broad view when approaching points, utilizing a world lens. Reveals world considering at work; adjusts organizational practices to satisfy the distinctive wants of various areas or international locations. Makes use of a broad perspective when addressing points and challenges.

Cultivates Innovation

Creates new and higher methods for the group to achieve success. Approaches skilled work in distinctive or revolutionary methods. Provides authentic concepts. Appreciates others’ inventive concepts and options and offers useful enter to boost them.

Strategic Mindset

Sees forward to future prospects and interprets them into breakthrough methods.

RESULTS: MSF USA employees obtain outcomes by cultivating a forward-thinking surroundings that produces options for altering stakeholder wants.

Drives Outcomes

Constantly achieves outcomes, even beneath robust circumstances. Commonly pushes self to attain excellent outcomes; persistently establishes daring objectives for personal efficiency; is obsessed with glorious outcomes and important contributions. Reveals nice tenacity to finish objectives/initiatives in a well timed approach.

Ensures Accountability

Holds self and others accountable to satisfy commitments.

PEOPLE: MSF USA employees perceive their affect on others by way of collaboration and inclusion of various views to attain widespread objectives.

Collaborates

Builds partnerships and works collaboratively with others to satisfy shared goals. Readily includes others to perform objectives; stays in contact and shares data; discourages “us versus them” considering; reveals appreciation for others’ concepts and enter.

Communicates Successfully

Develops and delivers multi-mode communications that convey a transparent understanding of the distinctive wants of various audiences. Listens attentively and takes an curiosity. Retains others effectively knowledgeable; conveys data clearly, concisely, and professionally when talking or writing.

Values Variations

Acknowledges the worth that totally different views and cultures convey to a corporation. Confronts stereotyping and offensive feedback promptly. Constantly behaves with nice sensitivity towards variations in cultural norms, expectations, and methods of speaking.

Builds Efficient Groups

Builds strong-identity groups that apply their various expertise and views to attain widespread objectives.

Manages Battle

Handles battle conditions successfully, with a minimal of noise.

Builds Networks

Successfully builds formal and casual relationship networks inside and out of doors the group.

Drives Imaginative and prescient and Function

Paints a compelling image of the imaginative and prescient and technique that motivates others to motion.

SELF: MSF USA employees exhibit self-awareness by having an open mindset and by constantly looking for alternatives to study, develop, and enhance.

Instills Belief

Beneficial properties the boldness and belief of others by way of honesty, integrity, and authenticity. Fashions honesty and authenticity and encourages others to be up entrance with each other. Demonstrates reliability and locations a robust emphasis on the staff assembly its commitments. Pretty represents others’ positions.

Manages Ambiguity

Operates successfully, even when issues should not sure or the best way ahead is just not clear. Responds successfully to unclear conditions, seeks to resolve ambiguity and make progress. Seeks steering on learn how to adapt to modifications, responds with applicable composure and effectiveness.

Situational Adaptability

Adapts method and demeanor in actual time to match the shifting calls for of various conditions. Serves for example of adaptability and offers steering and help to assist others adapt to new conditions. Considers the wants of shoppers, constituents, and the group; shifts priorities appropriately.

Being Resilient

Rebounds from setbacks and adversity when dealing with tough conditions.

Technical Competencies

Plans and Aligns

Planning and prioritizing work to satisfy commitments aligned with MSF-USA objectives.

Monetary Acumen

Interprets and applies understanding of key monetary indicators to make higher enterprise selections.

Tech Savvy

Anticipating and adopting improvements in organizational digital and expertise functions.

Information Assortment and Evaluation

The flexibility and talent to find out and analyze developments from knowledge that’s collected to help in compiling studies that may assist in decision-making.

Undertaking Administration Expertise

The flexibility and talent to plan and handle small venture work assignments inside desired value, time and high quality parameters.

Presentation and Written Communication Expertise

Adapts method and demeanor in actual time to match the shifting calls for of various conditions. Serves for example of adaptability and offers steering and help to assist others adapt to new conditions. Considers the wants of shoppers, constituents, and the group; shifts priorities appropriately.

Organizational Perception

Making use of data of MSF-USA and the trade to advance the group’s objectives.

Supervisory Duty

Hires, manages, and evaluates a staff of Reward Processing associates, assistants, and coordinators to attain objectives. Gives ongoing suggestions within the context of mutual respect.

Desired {Qualifications} & Expertise

At a minimal the Job Holder ought to possess:

  • Minimal 4-6 years instantly related work expertise required, plus a Bachelor’s diploma in enterprise or associated space, or equal mixture of coaching and expertise, together with:
    • Min. 4 yrs. methods/technical administration in a Growth division;
    • Min. 4 yrs. expertise with a donor database with over 1,000,000 lively information;
    • Information of fundraising databases, workflows, documentation, knowledge integrity, high quality management, monetary controls, and audits.
  • Demonstrated understanding of objectives of varied branches of Growth with the flexibility to comply with advanced technical and enterprise processes.

Journey Necessities

Journey is just not required for this position.

Compensation

$88,822 – $111,027 (based mostly upon expertise)

 


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