Senior Manager, Managed Services

Job title:

Senior Manager, Managed Services

Company

Bell

Job description

Req Id: 420420At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.SummaryWe are seeking an experienced and dynamic Senior Manager, Managed Services (MS) to spearhead our transformation and practice development initiatives within the Managed Services team. This role will oversee and optimize our operations processes, ensuring the delivery of high-quality Managed Services. The ideal candidate will have a strong background in operations management, a thorough understanding of ITIL practices, and a passion for continuous improvement.Key Responsibilities

• Ensure effective delivery of managed services with a focus on process optimization and service quality
• Ensure continuous improvement through the application of operational excellence concepts and robust problem-solving processes
• Monitor service performance metrics to ensure compliance with SLAs and achieve high performance standards
• Serve as an operations advisor and expert, leveraging deep knowledge of customers’ business needs and available managed services
• Implement and maintain ITIL frameworks to ensure best practices in service management
• Build and maintain strong relationships with key stakeholders, including CDM, Sales, and Executives, from a project perspective
• Facilitate cross-functional collaboration among MS technical and operations teams to understand service dependencies and impacts for clients
• Lead new projects, managing resources, scope, costs, and communications while ensuring alignment with business goals
• Develop and disseminate clear communications regarding business decisions and organizational changes
• Guide the extended team through organizational changes and process adaptations
• Provide subject matter expertise for complex problem resolution
• Promote trends and opportunities for growth, knowledge acquisition, and expertise development within the service portfolio

Critical Qualifications

• University degree or equivalent business experience
• Proven experience in managed services, particularly in network and security operations
• Strong understanding of service delivery frameworks and telecommunications technologies
• Proficiency in key practice segments such as Network, Security, Cloud/Datacenter, Unified Communications, and Contact Centers
• Significant experience in a client-facing delivery role, managing complex, large-scale, multi-site teams
• Proven experience applying ITIL methodologies within enterprise environment
• Demonstrated experience in driving and supporting change management initiatives in large environments
• Experience managing financials, including P&L, budgets, and project milestones under aggressive timelines
• Advanced understanding of service operations and key operational processes (Service Assurance, Service Provisioning, Change Management, etc)
• Exceptional communicator with strong facilitation and conflict resolution abilities; adept at guiding diverse stakeholders through decision-making
• Self-starter with initiative, enthusiasm, and energy
• Strong relationship-building and leadership capabilities; a collaborative team player
• Advanced project management skills with a track record of success
• Excellent problem solver and strategic thinker, comfortable working with ambiguity
• Solid understanding of business practices and processes
• Fluency in both French and English is required
• ITIL OSA, RCV or other intermediate-level certification is a plus

#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Regular – Full TimeJob Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/14/2024For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, QC, MontrealBell, one of

Expected salary

Location

Montreal, QC

Job date

Sat, 05 Oct 2024 22:29:05 GMT

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