Senior Network Specialist

Job title:

Senior Network Specialist

Company

Meridian Credit Union

Job description

Description :Why Meridian?At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.Find our story here:The role:This role is responsible for designing, managing, and supporting various network and voice technologies as well as external service providers to ensure that optimized, secure and reliable Network Infrastructure services are available to meet Meridian’s needs today and it is positioned for future direction.This role requires the ability to work in a fast-paced often changing environment, and a varied network engineering skillset.Is this role right for you? In this role, you will:Management and Decision Making

• Responsible for the Network design/implementation/support of all Meridian locations
• Define and execute maintenance plans as part of IT’s preventive strategy for the stability and reliability of our Infrastructure
• Deploy networking solutions by using the Azure Portal and other methods, including PowerShell, Azure Command-Line Interface (CLI), and Azure Resource Manager templates (ARM templates)

• Develop and test new network architecture in response to business-driven requests for additional functionality

• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with other specialists on network optimization
• Securing network systems by establishing and enforcing policies, and defining and monitoring access

• Maintain production support processes to ensure that teams are following documented processes to resolve issues

• Reporting network operational status by gathering and prioritizing information and managing projects

• Configuration and administration of routing and switching equipment, hosted IP voice services, firewalls, SD-WAN solutions, load balancers and branch WiFi in line with IT security policies

• Capacity management and audit of IP addressing and hosted devices within data centers
• Assess workload, operational needs and ensure a balanced distribution across the Network Operations team
• Provide mentorship and expertise to less senior members to allow for knowledge growth and collaboration across the team
• Regularly follow up and assess work being completed for completeness and effectiveness of delivery
• Work with direct manager to determine work tasks that will help individuals with training and growth plans
• Supply direct manager with input into team and staff personal performance
• Assist in building and maintaining standard operating procedures for all assigned technologies

Service

• Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)

• Engage with vendors to isolate and troubleshoot networking issues, identify root cause and apply a permanent fix

• Assist in identifying and escalating performance issues, and make recommendations on ensuring the existing infrastructure environment operates in accordance with our SLA’s
• Coordinate with team members to plan and execute assigned tasks and initiatives, determining timelines to best fit business requirements
• Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
• Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
• Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
• Other duties as assigned

Communications

• Provide expert advice on technology operational issues and concerns, and represent team as requested

• Stay connected with other teams to understand impacts of their changes, align on timing, and ensure adequate support
• Liaising with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

• Assist in estimating time and resources for projects
• Prepare ad hoc reports as required

Impact

• Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
• Assist in assessing resource requirements on corporate projects as required
• Provide input into and develop project plans as required.
• Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours.

Network types & Technology Skills

• Professional who has the subject-matter expertise in network and voice technologies and experience to be an effective internal consultant
• Expertise on LAN, WAN, VXLAN, WLAN built on Cisco network infrastructure
• Expertise in planning, implementing, and maintaining Azure networking solutions, including hybrid networking, connectivity, routing, security, and private access to Azure services
• Detail IP routing knowledge (OSPF, BGP, MPLS based IP VPN’s)
• Experience with Network Load Balancers
• Experience in the implementation and administration of SD-WAN solutions
• Knowledge and hands on expertise on PaloAlto firewalls and Zero Trust Networking
• Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
• Voice technologies: SIP, H323, SCCP, RTP protocols
• Voice codecs e.g. G711/G729
• CISCO IOS hands on expertise
• Virtual Server Technologies Expertise
• Active Directory
• Microsoft Windows server 2012\2016\2019
• SIP Trunking and Configuration
• Experience with Infrastructure monitoring and alerting software such as Solarwinds and System Center Operations Manager
• Virtual storage technologies, iSCSI and Fibre Channel
• IIS
• Solid Infrastructure Design, Planning, and Documentation Skills

Non-Technical Skills

• Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment
• Able to adapt and architect innovative solutions to changing business needs
• Strong interpersonal skills – ability to interact with and build effective relationships at all levels of management and staff
• Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships
• Ability to share knowledge to other team members and members of our Tier 1 and 2 teams
• Able to work with 3rd party vendors to ensure commitments are met and delivered on time. The ability to manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner
• Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team
• Strong written and verbal communication skills
• Results oriented with a passion for introducing cost saving initiatives

We’d Love to Work with You If You Have the following skills and abilities:

• 10 + years’ related industry/professional experience with implementing and managing technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
• Network engineering diploma or equivalent
• CCNA required, CCNP OR CCIE preferred
• Certified Azure Network Engineer preferred

Office Location: Toronto OR St. Catharines Corporate OfficeMeridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.What’s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn’t your typical “corporate” job. We work hard and we have fun!

Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.#LI-NM1#LI-HYBRID

Expected salary

Location

Etobicoke, ON

Job date

Wed, 20 Mar 2024 23:26:29 GMT

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