Senior Officer, Learning and development

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.

IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegations and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

Learning and Development (L&D) Senior Officer will report to Regional HR Manager for Asia Pacific (AP) based in Kuala Lumpur, Malaysia and focus on designing and implementing learning strategies, managing training programs, and developing employees’ skills and knowledge within IFRC especially focusing on Women as Humanitarian Leaders Program.

Job Purpose

The Learning and Development (L&D) Senior Officer will support seven working groups of the program with large focus on Mentorship and Coaching part of the program. Majority of the work will focus on supporting the ‘Women as Humanitarian Leaders’ program that was initiated in 2017 to address the extremely low engagement of women in the IFRC secretariat, following the results of a global staff survey in 2017, in addition to the gender imbalance in leadership roles across the region. 

Job Duties and Responsibilities

Women as Humanitarian Leaders Program Support

• Collaborate with all the working groups supporting the program to identify learning and development initiatives.

• Design and implement various learning methods to support all the different initiatives under the program (e.g. coaching, mentorship, online training); work with outside organizations that the program has been engaging with to coordinate smooth handover of developed initiatives to be managed by IFRC.
• Design and deliver e-learning courses, workshops, and other trainings. Design, prepare and order educational materials needed. Host train-the-trainer sessions for internal subject matter experts.
• Stay up-to-date on new training methods and techniques.
• Maintain updates curriculum database and training records across all the initiatives. 
• Gather feedback from participants of the program after each session. Analyse and present this feedback to working groups as well as the wider audience.

Job Duties and Responsibilities (continued)

Cross-cutting

• In coordination with Regional Manager, HR for Asia Pacific work on identifying and executing other learning and development programs across AP regional offices.
• Conduct regional training needs assessment and identify skills or knowledge gaps that need to be addressed.
• Support design and execution of webinars, trainings, and workshops.
• When requested provide high level coordination support for large scale training programs especially related to specific HR programs.
• Research and recommend training and workshops.

Duties applicable to all staff

• Work actively towards the achievement of the Federation Secretariat’s goals.
• Abide by and work in accordance with the Red Cross and Red Crescent principles.
• Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Education

Required:

Bachelor’s degree in training, Education, or Human Resources field.

Preferred:

Advanced university degree (Master’s degree or equivalent) in political science, social science, international studies, economics or a related and relevant field

Experience

Required:

• A minimum of five (5) years of progressively responsible experience in the learning and development field.
• Experience in designing and delivering leadership related capacity development leadership programs.
• Proven experience as a Training Coordinator, Trainer, Training Facilitator
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate and monitor)
• Experience working in culturally diverse environments

Knowledge, Skills and Languages

Knowledge and Skills

Required:

• Proficient in MS Office and database software
• Ability to design effective training programs
• Ability to work in a diverse team
• Ability to manage and handle multiple tasks
• Outstanding customer service and problem-solving skills

Language

Required:

• Fluent spoken and written English

Preferred:

• Good command of another IFRC official language (French, Spanish or Arabic)

Competencies, Values and Comments

Values:

• Respect for diversity; Integrity; Professionalism; Accountability

Core competencies:

• Results Orientation, Collaboration and teamwork; Integrity; Judgement and decision making; National society and customer relations; Collaboration and influencing
• Commitment to the Red Cross and Red Crescent Movement Seven Fundamental Principles and Code of Conduct