The Office promotes ILO’s core mandate, international labour standards and decent work through implementation of development cooperation programmes and projects. The Office also follows and analyses social, political and economic developments, legislative and policy initiatives in Turkey, and carries out advocacy activities through engaging with the constituents to ensure that the core ILO values and policies are promoted.
Main Purpose:
As a team member, the incumbent provides senior level support with responsibility for performing, completing and overseeing a range of operational and administrative support services in an efficient, effective and client-oriented manner. These relate to the delivery of administrative and office support, HR, ICT and travel and logistics, and require the use of the enterprise resource planning (ERP) system.
The incumbent plays a key role, demonstrating considerable judgment, in ensuring transparency in the correct application, interpretation and adaptation of established rules, regulations, policies, procedures and guidelines. The incumbent evaluates and proposes solutions to difficult situations and provides inputs into the design and development of improved operational support services and delivery processes.
The position works under the supervision of the Director of the Office. Supervision received is focused on facilitating service delivery, ensuring that agreed results are achieved and that work is coordinated and integrated with related services. Work assignments are generally carried out under minimum supervision with the incumbent operating with a high degree of independence, particularly on operational delivery matters. Work is reviewed for feasibility of recommendations and correctness of end results, and on the handling of complex and intricate operational matters involving the new application or interpretation of policy or affecting other related activities of the work unit.
Working Relationships:
Internal contacts are with staff and managers in field offices, project locations and headquarters to provide operational and administrative support and guidance for the delivery of services and the resolution of complex issues in compliance with applicable standards. The incumbent liaises with diverse organizational units to coordinate, prioritize and follow up on activities.
External contacts are primarily with counterparts in UN agencies and other international organizations, non-governmental organizations (NGOs), embassies, permanent missions and concerned authorities to coordinate and follow up on pending issues or to obtain clarification, provide guidance on Office practices and procedures and solve administrative-related matters. The incumbent also liaises with service providers for the completion of pending issues.
Key Duties and Responsibilities:
In accordance with the needs and priorities of the office where the position is located, the incumbent will provide services from among the following duties:
Undertake and complete a range of administrative and operational support services encompassing general administration and office support, HR, finance and travel and logistics. Initiate, process, review and follow up on administrative actions, including verifying that information and documentation is in compliance with applicable standards.
Along with performing a range of the above duties, the position will:
Minimum Requirements:
Education:
Experience:
Languages:
In accordance with the needs and priorities of the office where the position is located, the incumbent will provide services from among the following duties:
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