IDB3368 – Senior Procurement Governance and Complaints Handling Specialist

Job Purpose:

Develop institutional mechanisms for enhancing the governance, transparency and management of the procurement processundertaken by member countries and clearances provided by the Bank. Develop and implement, in coordination with the fieldstaff, material and capacity development initiatives to enhance the governance and complaint handling during the procurementprocess. Strengthen the capabilities of Bank staff, Executing Agencies (EAs) and Project Management Units (PMUs) for projectprocurement governance related activities. The position also is responsible for improving and enhancing compliance with theproject procurementguidelines. Managementof complainthandling andreporting progressongovernance issues.

Key Accountabilities:

Strategic& OperationalPlanning:

• ContributestotheformulationandimplementationoftheProcurementGovernance&Complaints Handling strategy and plans in line with IsDB’s fiduciary roles andresponsibilities.

• Developinstitutionalmechanismandprocessesforimprovingprocurementgovernance,andcomplainthandling

• MonitorandAssessqualityoftheprojectprocurementfunctionoutputsandservices.

• Contribute to the jointly work with the relevant fiduciary units of the Bank, forimplementationofsanctions.

• Contribute to the establishment and update, as needed, of the approval thresholds for procurement specialists, which is to be read in conjunction with the Delegation of Authority Matrix of the Bank and the Organizational Manual defining the roles and functions of the Unit.

OperationalManagement:

• EnhanceperformanceoftheGovernanceandComplainthandlingclusterandensureeffectiveimplementationof variousprograms and initiatives.

• Monitorandidentifytheareasneedingimprovementsandrectifiedpromptlyanypotentialperformanceshortcomingsin the procurementprocess.

• ReviewandcontributetohandlingallprocurementrelatedcomplaintsandaddressthesecomplaintsinaccordingtotheBank’scomplainthandlingmechanism.

• Guide the Executing Agencies and Procurement Management Unit is handlingcomplaintsonprocurementprocessinanefficientmannerandasperpoliciesandprocedures ofthe Bank.

• Lead the process for enforcing the sanction administrative process of the Bankensuring that sanctions are imposed on entities found to have participated in coercive,collusive, corrupt, fraudulent or obstructive practices under the Bank’s sanctionssystemoradoptedundersuchunderstandingas the AgreementforMutual Enforcement of Debarment Decisions (“Cross-Debarment”).

PoliciesandProcedures:

• Overseeprojectprocurementcomplianceandqualityaspectsonmattersrelatedtoprocurement process and clearance provided on IsDB’s financing provided tobeneficiaries.

• Contribute to the development and implementation of the IsDB digital governanceagendaincludingthe governanceofthe E-procurementinitiatives

• Undertake analytical work on review of governance of procurement aspects and compliance with policies, procedures, and procurement process.

KnowledgeSharing&Innovation:

• Advise on all aspects of the organization’s project procurement related complaintproceduresandtoeffectivelyhandleallprojectprocurementrelatedcomplaints

• ContributingtothedevelopmentagendabyknowledgegenerationthroughthepublicationofmaterialonGovernanceandcomplainthandling.

• Designandpresenttrainingsessions,materials,andtools&templatesinorderto enhance the complaint handling process and to create better awareness about the Bank’s complaint handing mechanisms.

Reporting&Communication:

• Work with the Capacity Building Cluster and Operations staff at Headquarter and in theRegional Hubs in improving complaint handing process and create capacity andknowledge

• Work with the Fiduciary Departments/Units including Compliance, FinancialManagement,InternalAuditand Integrity and Ethics

• Engage with other MDBs and OECD on complaint handling mechanisms

Academic and professional qualifications:

• Bachelor’s degree in economics, engineering, law, procurementorrelated field.

• Minimum 8 years of experience in related field within similar institutions (MDBs) with at least 3 years hands-on experience in project procurement, governance and complaint handling in implementation and 2 years’ experience in the development of procurement procedures based on best practices.

Skills & Necessary Knowledge:

• WellversedwiththeprojectprocurementprocessofMDBs

• AbilitytoWorkwithdifferentstakeholders

• AdvancedCommunicationSkills

• Advanced Negotiation Skills.

Languages:

• English – Mandatory

• French – Preferred

• Arabic – Preferred

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