Requisition ID: req51594
Job Title: Senior Program Support Officer (National Position)
Sector: Program Administration
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: No
Location: Bangkok, Thailand
Work Arrangement: In-person
Job Description
The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with a sub-office in Kuala Lumpur, Malaysia.
Job Overview/Summary:
The Senior Program Support Officer (Sr. PSO) based in Bangkok, Thailand is responsible for case creation, pre-screen and USCIS interview scheduling, call list creation and distribution. The Sr. PSO will monitor and analyze the pipeline, ensure targets are met, and future circuit rides are coordinated as planned in close coordination with the Senior Program Support Manager. The position will also support fellow Program Support team members by providing back-up support as needed.
Major Responsibilities:
Case Creation & Scheduling:
Records/Library:
Communications:
Others:
Key Working Relationships:
Position Reports to: Senior Program Support Manager Indirect Reporting: N/A
Other Internal contacts:
Internal: All RSC Thailand staff, IRC Thailand Operations and Administrative Staff
External: UNHCR, IOM, RMA, local authorities
Job Requirements:
Education:
Work Experience:
Language Skills: Fluency in both English and Thai, oral and written, is required.
Working Environment:
The position is located at the RSC office in Bangkok and is primarily office based.
Application Deadline: 15 May 2024
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