Senior Protection Assistant/Call Operator

United Nations High Commissioner for Refugees




All UNHCR workers members are anticipated to meet their duties as outlined of their job descriptions. They’re accountable inside their delegated authorities, adhering to the regulatory framework of UNHCR, which incorporates the UN Constitution, UN Workers Laws and Guidelines, UNHCR Insurance policies and Administrative Directions, in addition to related accountability frameworks. Moreover, workers members are required to execute their obligations in accordance with UNHCR’s core values of professionalism, integrity, and respect for range, whereas demonstrating core, practical, cross-functional, and managerial competencies.

Primarily based on the operational wants within the subject, the workers member ought to fulfill their duties/ obligations in addition to function a backup to help different workforce members when wanted.

Beneath the supervision of the Safety Officer, the incumbent will undertake the next obligations:


  • Reply to queries obtained by the Hotline Cellphone
  • Evaluation and reply to e-mail queries in a well timed method
  • Determine and flag weak instances to the Safety Unit for additional interventions
  • Enter question information into the Suggestions and Response System
  • Conduct information evaluation to determine and monitor question traits
  • Draft weekly Safety Question Monitoring Report and different associated publications
  • Conduct telephone surveys and monitoring upon request by the Workplace
  • Liaise with different subject places of work
  • Carry out different duties as directed


  • Completion of College diploma or increased  

Work Expertise:

  • For G5 – 1-year related work expertise with Bachelor or equal or increased

Key Competencies:


  • Communication
  • Organizational Consciousness
  • Teamwork & Collaboration
  • Dedication to Steady Studying 
  • Consumer & End result Orientation





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