Senior Records Officer

King's College London

Job id: 069249. Salary: £35,502 – £40,333 per annum including £4,000 London Weighting Allowance.

Posted: 16 June 2023. Closing date: 09 July 2023.

Business unit: Students & Education. Department: Student Administrative Services.

Contact details:Cassandra Collins – Taught Student Records Manager. [email protected]

Location: Strand Campus. Category: Professional & Support Services.

Job Description

**About Us **

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Student Administration Services, undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records and Graduation, Police Registration, and Orientation. We work to ensure all students who study at King’s receive a world-class student experience by aligning support for students through their educational journey at King’s with the academic cycle of events throughout the year.

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

We are recruiting a proactive Senior Records Officer to deliver professional and efficient administrative support as part of a comprehensive, professional and student-centred service. Successful candidates will be well-organised, good communicators, have administration experience and possess excellent IT skills.

This is an exciting opportunity for candidates looking to manage and improve systems and processes that support the student administrative lifecycle, and who wish to utilise their skills and expertise in student administration.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This post will be offered on an indefinite contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours.


Key responsibilities

  • Ensure that full, accurate and accessible records are kept in the University’s student record system (SITS), working with students, faculties and other departments as necessary to resolve data issues through record interrogation and fact-finding
  • Work closely with professional services and academic staff, offering guidance on the university’s processes, procedures and the regulations, and training colleagues in their use as needed
  • Contribute and deliver key Student administrative processes across the academic year, including Changes of Registration, Enrolment, Re-enrolment and Module Registration ensuring the provision of a high-quality service to staff and students.
  • Act as a champion for procedure and policy relating to the Student record, ensuring accuracy and consistency, while adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information
  • Act as a consistently professional and solution-focussed ambassador for Student Administrative Services as a whole. Contributing proactively to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency.
  • Develop an expert knowledge of SITS and other systems required to perform the role

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria  

  • Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in higher education, or a compliance role. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training; 
  • Excellent IT Skills, including with the Microsoft Office Suite 
  • Excellent administrative skills, including the ability to organise, and plan ahead effectively 
  • Good interpersonal, communication and presentation skills 
  • Ability to work collaboratively 
  • Anticipating problems and applying proactive and innovative approaches to resolve issues 
  • Flexible and comfortable with adapting to change; 
  • Knowledge of the student management systems SITS 
  • Knowledge of policies and procedures and their application in a Higher Education context 
  • Desirable criteria

  •   A general understanding of GDPR and the importance of the protection of personal data 
  • Experience of working in Higher Education 

  • Further Information 

    Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying     

    Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here. 

    Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. 

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