Senior Representative, Customer Service in Englewood, Colorado

What you will do –

Timely and accurately validate and process POs and replenishment orders, to ensure proper and timely shipment of product and revenue recognition. Work closely with operations department and business partners to communicate and resolve discrepancies, while maintaining appropriate workload and efficiency rates and escalating issues when necessary.

• Ability to effectively prioritize tasks and complete complex purchase orders in a high-volume, customer-focused environment.

• Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry while building relationships/following up with hospital billing specialists. This includes pushing back where the data that has been submitted is incorrect or subpar.

• Check and validate accuracy of incoming surgery product usage cases while supporting sales reps in case of discrepancies.

• Utilize appropriate platforms to replenish surgery product usage cases, verify accuracy of lot code reservations as needed and support actions needed for resolution and reservation.

• Validate the ship to and replenishment locations of orders with sales and operations partners.

• Aid Reps with data entry into RepSuite/WebOps systems as needed.

• Support sales department by providing answers to questions generated by telephone, e-mails, and fax while building relationships with the sales team. Research responses with sales.

• Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals and be provide proactive updates on order status to accelerate billing process.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.

• Ensure that hospital-requested products are on track for delivery and communicate kit needs to warehouse if quick delivery is required.

What you need –

• 3+ years of work experience

• High school diploma or equivalent

• Must have the ability to work flexible hours, as needed to support the business needs including some company holidays, weekends, before and after hours, and limit time off the last 4 business days of every month.

$ 23.74 – $ 32.12 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.